Care Support Specialist

Responsibilities

• Provide care coordination services to patients enrolled in chronic care management (CCM), principal care management (PCM), and remote patient monitoring (RPM) programs.
• Conduct telephonic assessments and develop care plans based on the patients' needs and goals.
• Monitor the patients' health status, adherence to care plans, and progress towards desired outcomes.
• Communicate with the patients, their caregivers, and their primary care providers regularly and effectively.
• Educate the patients about their chronic conditions, medications, preventive measures, and self-management skills.
• Identify and address any barriers or gaps in care that may affect the patients' quality of life or health outcomes.
• Collaborate with other members of the care team, such as nurse practitioners, pharmacists, social workers, and community resources, to coordinate and optimize the patients' care.
• Document all care coordination activities and interventions in the electronic health record system.
• Maintain compliance with all applicable policies, procedures, regulations, and standards of care.

Work Experience:

Work Experience:

• A minimum of 02 Years of telehealth experience in a US-based Healthcare Company is required.

Education:

· MBBS or BDS or Pharm.D or Doctor of Physiotherapy (DPT) degree is required.

Skills:

· Excellent Verbal & Written English Communication

· Critical Decision Making

· Strong interpersonal, organizational and data entry skills

· Empathize with patient’s needs

· Proficiency in Microsoft Suit: Outlook, Word, Excel

· Experience of working with EMR software

Benefits:

Workdays: Monday - Friday

Work hours : 6 pm – 3 am PKT (Night shift)

Gross Salary (USD): $500 - $600

• Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal