Cargo Officer

Position Overview

Renowned Online Airline is looking for a dedicated and proactive Cargo Officer to join our Lahore station. The ideal candidate will play a key role in ensuring efficient cargo operations while delivering high-quality customer service to clients, agents, and stakeholders.

Key Responsibilities

Customer Service:

• Serve as the primary point of contact for cargo customers, agents, and freight forwarders.
• Handle booking inquiries, shipment tracking, and customer complaints in a professional manner.
• Provide accurate information regarding schedules, rates, and documentation requirements.
• Ensure timely communication with customers regarding shipment status and any operational updates.

Cargo Operations:

• Coordinate cargo acceptance, documentation, and handling in compliance with airline and regulatory standards.
• Ensure proper processing of Air Waybills (AWB) and other cargo-related documents.
• Monitor cargo loading, unloading, and dispatch activities.
• Liaise with ground handling agents to ensure smooth cargo movement.
• Ensure adherence to safety, security, and operational procedures.
• Maintain records and prepare daily operational and customer service reports.
• Coordinate with internal departments such as sales, finance, and operations for smooth workflow.

Featured Job Description (Highlights)

• Dual Role Exposure: Balanced involvement in both customer service and cargo operations.
• Customer-Centric Position: Ensure high service standards and client satisfaction.
• Operational Excellence: Handle end-to-end cargo processes from booking to delivery.
• Hands-On Experience: Work closely with ground handling agents and operational teams.
• Fast-Paced Environment: Opportunity to grow within the dynamic aviation and logistics sector.

Eligibility Criteria

• Bachelor’s degree in Business Administration, Aviation Management, or relevant field.
• 1–3 years of experience in cargo operations, customer service, or logistics (fresh candidates may also be considered).
• Good understanding of cargo documentation and airline procedures (preferred).
• Strong communication and interpersonal skills.
• Ability to work in shifts and under pressure.

Preferred Skills

• Knowledge of IATA cargo regulations and handling procedures.
• Proficiency in MS Office applications.
• Strong problem-solving and coordination abilities.
• Customer-focused attitude with attention to detail.

We are an equal opportunity employer with no regard to any Religion, Race or Gender. Interested candidates are encouraged to submit their updated resume.

Pay: Rs65,000.00 - Rs75,000.00 per month

Work Location: In person