Cargowise - Trainer/ Implementation Executive

We are looking for an experienced CargoWise Trainer to deliver high-quality training and support to internal teams and/or customers on the CargoWise platform. The ideal candidate will have strong functional knowledge of freight forwarding and logistics operations, with the ability to translate complex system workflows into practical, easy-to-understand training sessions.

Key Responsibilities

• Conduct CargoWise training sessions (classroom, virtual, and hands-on) for end users
• Develop and maintain training materials, user guides, SOPs, and process documentation
• Train users across modules such as:
• Forwarding (Air, Sea, Road)
• Customs & Compliance
• Warehouse
• Accounting & Finance
• Support system implementations, upgrades, and rollouts
• Assist users with process mapping and best-practice workflows
• Provide post-training support and address user queries
• Work closely with operations, IT, and management teams to ensure system adoption
• Identify training gaps and recommend process improvements

Required Skills & Qualifications

• Strong hands-on experience with CargoWise
• Solid understanding of freight forwarding and logistics operations
• Prior experience as a trainer, super user, or implementation consultant
• Excellent communication and presentation skills
• Ability to create structured training documentation and SOPs
• Comfortable training users with different skill levels
• Strong problem-solving and analytical skills

Job Type: Full-time

Pay: AED4,000.00 - AED10,000.00 per month

Application Question(s):

• Have you worked on / used cargowise software?
• What modules/core functions have you worked on?
• How many years of cargowise experience do you have?

License/Certification:

• CCO or CCS or CCP certification? (Required)

Location:

• Dubai (Required)