Case Coordinator

About

Chief of Staff is seeking a Case Coordinator for a client of ours within the Kansas City Metropolitan area. This position combines administrative duties, structured documentation, and service-focused communication.

Responsibilities

• Provide clear instruction and guidance regarding program expectations and equipment use
• Maintain accurate and confidential case files and documentation
• Prepare detailed reports and written correspondence in a timely manner
• Communicate professionally and respectfully with participants, internal teams, and community partners
• Install and manage electronic monitoring equipment in accordance with established procedures
• Address questions, concerns, and issues with calm problem-solving and professionalism
• Assist with administrative tasks and general office support
• Participate in required training and professional development

Qualifications

• Strong written and verbal communication skills
• Proven customer service experience
• Must have a valid driver's license
• Ability to manage confidential information with discretion
• Proficiency in Microsoft Office
• Comfortable with public speaking
• Strong organizational skills and attention to detail
• Ability to follow written and verbal direction
• Comfortable working independently in the field and collaboratively in an office setting
• 2-3 years administrative or customer service experience

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person