Case Management Supervisor

Job Title: Case Management Supervisor (CMS)
Department/Program: Older Adult Services – Case Management
Status: Full-Time
Salary: $75,000 – $77,300 per year
Schedule: Monday – Friday

About Queens Community House (QCH)

Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse population of Queens. Through programs for children and youth, adults and families, and older adults, we provide tools and resources that enrich lives and build healthy, inclusive communities. We bring innovative leadership, current best practices, and a passion for social and economic justice to all that we do.

We welcome individuals from diverse backgrounds who are inspired by our mission and motivated to make a difference in the lives of others.

Position Summary

QCH is seeking a qualified Case Management Supervisor (CMS) to lead a team of five Case Managers and oversee the screening and intake process for potential clients in our Older Adult Services program. Case Management Services help older adults with functional impairments access the services, benefits, and supports they need to safely age at home and maintain their quality of life.

The CMS will supervise staff, develop training plans, ensure completion of all required Department for the Aging (DFTA) and agency-wide trainings, and advocate for clients while maintaining high-quality case management standards.

Key Responsibilities

• Provide ongoing supervision, guidance, and support to Case Managers, including staff evaluations and professional development.
• Screen inquiries to determine eligibility for case management; provide information and referrals when appropriate.
• Complete intakes within 3 business days and submit for assignment.
• Ensure all required forms and documentation are completed accurately.
• Transfer referrals via the Stars Rating System (STARS) for meal authorization and verify receipt with Home Delivered Meals (HMDL).
• Advocate and intervene on behalf of clients with other agencies.
• Accompany Case Managers on home visits as needed.
• Perform other duties as assigned.

Qualifications

• MSW or related Master’s degree (social work, public administration, nursing, or public health); LMSW a plus
• 3–5 years of experience in aging services and at least 3 years of supervisory experience
• Cultural competency and sensitivity to the needs of older adults, including those with visual or hearing impairments
• Ability to multi-task, handle sensitive information professionally, and maintain attention to detail
• Proficiency with computer applications; knowledge of STARS database a plus
• Strong interpersonal, communication, and customer service skills; ability to exercise tact, diplomacy, and poise
• Mandarin and/or Cantonese language skills are a plus

What We Offer

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• 403(b) Retirement Plan with Employer Contribution
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• Paid Holidays
• Life Insurance and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities

Queens Community House is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or veteran status in accordance with federal, state, and local laws.

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