Case Manager

ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing
homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing,
supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our
neighbors experiencing homelessness a temporary place to call home while providing intensive, customized
case management through site-based programs and community outreach.

POSITION PURPOSE
LifeMoves | Eleven Eleven provides interim supportive housing in San Carlos to 39 individual veterans.
During their stay, clients participate in holistic services tailored to each household’s unique needs and goals.
Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with
employment, housing, benefits, physical and behavioral health through case management, workshops, and
connection to specialized resources.
The Eleven Eleven Veteran Case Manager plays a key role in supporting people moving toward safe, stable
housing and greater self-sufficiency. This position provide case management services, life skills support, and
resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome
challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect,
making sure clients feel heard, valued, and supported throughout their journey.
Key responsibilities include supporting clients by connecting them to services, building support networks,
facilitating groups and activities, advocating for equitable access, and providing crisis intervention when
needed. Beyond working directly with clients, this role may help to improve the overall program by sharing
ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear
documentation, contributes to program planning and reporting, and models professional, ethical behavior and
works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff
empower clients to grow their strengths, reach their goals, and build a better future.
The Veteran Case Manager (VA CM) reports to the site Program Director and specializes in working with

veterans experiencing homelessness. This role understands the unique experiences and strengths veterans
bring and helps connect them to the right services, including veteran-specific housing, employment, and
health care programs. They advocate for each veteran’s needs and build strong community partnerships to
offer the best support possible. Additionally, this role supports daily program operations and helps keep the
site safe and welcoming for everyone. This role works closely with clients and staff to build a positive
community, and helps monitor the environment, responds to client needs, and ensures that all program rules
are followed with fairness and respect. Finally, this role supports service delivery by helping with client check-
ins, group activities, and site coordination.

ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management
 Develop, implement, and revise individual case plans with housing/employment/benefit/health
and well being tasks based on client strengths and goals.
 Support clients with tasks including but not limited to housing searches, employment preparation,
benefits access, life skills development, build resumes, cover letters, and navigate employment
and housing resources.
 Support clients with enrollment into benefit programs including but not limited to General
Assistance, CalFresh, and Cash Assistance Program for Immigrants.
 Coordinate with health care access to understand and support client physical and behavioral
health needs. Assist clients by scheduling medical appointments, arranging transportation, and
accompanying them to appointments as needed.
Resource Connection and Community Collaboration
 Serve as a liaison between LifeMoves and community partners by building strong relationships,
connecting clients to needed resources and services, and educating the community on client
needs and trauma-informed care.
 Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult
Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies,
to support client needs and program goals.
Client Advocacy, Mediation, and Conflict Resolution
 Serve as a liaison between clients and landlords, employers, or agencies to support successful
outcomes. Provide mediation and conflict resolution support as needed.
 Advocate for client rights and reduce stigma around homelessness and mental health challenges.
Advocate for clients' needs and strengths when working with partners, landlords, employers, and
other agencies.

Data Tracking and Documentation
 Maintain accurate and up-to-date client records, case notes, reports, and program data in line
with agency standards and confidentiality laws utilizing Homeless Management Information
System (HMIS) and the LifeMoves internal client management system
 Track client progress, program outcomes, housing placements, employment and learning
successes, and community partnerships.

Crisis Management and Safety
 Provide crisis intervention and make referrals to appropriate services when needed.
General Agency Responsibilities
 Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen
skills.
 Fully participate in all required trainings. This includes completing trainings by assigned
deadlines, actively engaging during sessions, and applying what you learn to your daily work.

 Training expectations in the first 90 days of employment include but are not limited to
CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and
internal database training.
 Additional required trainings through our online Learning Management System Relias
include but are not limited to Client's Experience of Trauma-Informed Care, Working with
Individuals Experiencing Homelessness, Overview of Serious Mental Illness for
Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance
Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and
De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis,
Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming
Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities,
Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing,
Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult
Abuse in California, Identifying and Responding to Child Abuse and Neglect
 Attend continuing education opportunities to grow expertise and maintain best practices.
 Be available to work occasional evenings and weekends as needed or as schedule describes.
 Perform other duties as assigned to support the needs of the program, department, and
organization.

Operations and Site Responsibilities
 Participate in site maintenance tasks including but not limited to inspections, unit checks,
coordinating unit needs, furniture requests, and donation management.
 Assist the site as needed with daily program operations support including but not limited to
maintaining living spaces, inspections, cleaning needs, and operations coverage to ensure a safe
and smooth-running facility.
 Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.
Specialization Responsibilities
 Work closely with VA resources to support client goals and follow-up needs.

Shift Details: Mon-Fri 10am-6:30pm

QUALIFICATIONS
Service Level Qualifications:
 Educational Requirements: Associate or Bachelor’s degree, or equivalent experience
comparable to the following background/qualifications. This may include direct involvement in
peer advocacy, community outreach, or support roles within the homelessness services field.
 Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with
care, respect, and empathy. Understands and is committed to learning about, diversity, equity,
inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming
everyone with kindness, respect, and non-judgment.
 Emotional Regulation: Manage stress and emotions professionally, remaining calm and
supportive even under pressure. Understands and practices de-escalation techniques to support
safety and positive client outcomes.
 Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset
focused on continuous learning. Curious and motivated to learn about trauma-informed care,
crisis support, and harm reduction practices.
 Team & Independence: Work well both independently and as part of a collaborative team.
Follows directions, communicates clearly, and seeks help or clarification when needed.
 Documentation: Maintains clear, unbiased, and professional documentation and communication.

 Organization & Prioritization: Demonstrate organizational skills and attention to detail to
support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages
actively with clients, coworkers, and community partners.
 Technology: Comfortable using basic technology, including phone and messaging systems,
email, Microsoft Word, Excel, and databases to complete administrative tasks and case
management, reporting, and tracking outcomes.
Care Level Qualifications:
 Advocacy Skills: Actively advocate for clients, particularly in navigating systems, accessing
benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of
clients with various providers and agencies.
 Resource Identification: Ability to identify and leverage community resources and services to
meet clients' diverse needs. Effectively directs clients to appropriate housing, employment,
health, and social service programs.
 Research Skills: Utilize strong problem-solving skills to research issues, track resources, and
find solutions for clients’ needs, including housing, employment, and health & well being.
 Partnership Engagement: Build and nurture effective partnerships with community
organizations, service providers, and external agencies. Demonstrates strong communication and
collaboration skills to advocate for and serve clients.
 Specific Knowledge: Specialized demonstrated knowledge in Veteran Resources.

SUPERVISORY RESPONSIBILITIES
N/A

TRAVEL REQUIREMENTS
This role may include small amounts of travel to training and admin events.

PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential
functions of this position successfully. Reasonable accommodations may be made to enable individuals with
disabilities to perform the functions. While performing the duties of this position, the employee is regularly
required to talk, hear, and communicate with others in the workplace. The employee must frequently use
hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit,
and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific
vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves
benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve.
We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political
affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an
employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-
cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are
strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.
This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review
and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the
duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be

inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of
the job holder’s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-
5880.