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Case Manager (Medicaid)

Description

These positions are eligible for 10% field work specialty pay for hours worked.
Hybrid - The first 3 months in office, then scheduled levels of telework until probation is complete.

Summary

Why It's a Great Opportunity:

As a seasoned professional familiar with the aging process and service delivery to older and disabled adults, you will manage a caseload, assisting clients in the Medicaid program. You will provide assessments of need, authorization, oversight, and monitoring of older and disabled client care plans with a laptop in the client’s home setting.

You are on the front line of our efforts dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. Your assistance has a direct impact on our client's quality of life.

Why It's a Great Department:

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

The Aging and Disability Resources (ADR) Division has strong, committed, and passionate leadership. Employees of ADR are mission-driven, talented, and diverse, speaking 28 foreign languages. We foster collaboration among teams, divisions, departments, and external partners. Our employees are engaged and caring individuals.

How to be Successful in the Role:

We are looking for someone with case management experience who is diligent, detail-oriented, and a strong communicator. You will use your exceptional written and verbal communication skills frequently with clients, family members, and community providers to ensure services are being provided in accordance with the established care plan. We need someone who is prompt with responses and can act with a sense of urgency, as well as work well independently and as part of a team.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Managers, Supervisors, and teams regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

Responsible for assessment, coordination of services and advocacy of older and disabled adult clients.
Screen target populations to determine if services are required.
Provide comprehensive assessment to determine any individualized client needs.
Provide formal reassessment at specific intervals to gauge progress and continuing needs.
Develop, implement and monitor service plans through regular contact with clients and service providers; participate in related case staffing.
Must be able to travel to assigned work locations, including but not limited to field assessments.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

Minimum Qualifications

A Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology or related field and two years or more experience providing direct human services, preferably in the area of providing services to senior citizens is required.
Masters degree in behavioral health sciences and one year experience in the social services field preferred.
A valid driver’s license and reliable transportation is required.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case basis and will not necessarily remove an applicant from consideration.

Supplemental Information

To be considered for this opportunity, please:

Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480 at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes, which may include assessments, phone screens, and interviews.

At Pierce County, diversity, equity, and inclusion mean commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have a local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?

We are unable to sponsor or take over sponsorship of an employment visa at this time.

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