Case Manager - Personal Injury

ABOUT OUR FIRM

At Rafii & Associates, P.C., our legal team has more than 100 years of combined experience handling personal injury claims and cases in employment law. Thanks to our extensive experience with personal injury cases in California, we have helped our clients recover more than $100 million in settlements and case awards.

“Excellence | Commitment | Results” encapsulates our firm’s beliefs and ideals. It originates from our dedication to our clients and our track record. Our commitment to our clients distinguishes us from other law firms. We are highly experienced trial lawyers that handle a broad range of cases from personal injury to employment to consumer fraud. We represent clients throughout the state of California that have been wronged by others.

POSITION DESCRIPTION

We are seeking a dedicated and experienced Case Manager to join our Pre-Litigation or Catastrophic Injury Department. In this role, you will serve as the primary point of contact for clients throughout the pre-litigation process—coordinating care, facilitating communication, and ensuring each case progresses efficiently. This is a full-time, in-office position based at our Beverly Hills office.

Key Responsibilities

• Manage a caseload of approximately 75 clients
• Handle property damage and loss of use claims with auto carriers
• Open claims with insurance carriers, health insurers, Medi-Cal, and Medicare
• Coordinate medical treatment based on provider recommendations
• Schedule appointments and follow up on patient compliance
• Review and summarize medical records, bills, and treatment plans
• Maintain regular, compassionate communication with clients
• Prepare case files and medical summaries for the demands team
• Collaborate with attorneys to strategize case direction and resolution
• Maintain organized records and timelines to ensure timely case progression

Qualifications

• 2+ years of experience as a Case Manager in a plaintiff-side personal injury law firm
• Strong knowledge of insurance claim processes, Medi-Cal/Medicare, and provider networks
• Ability to review medical records, surgical notes, and billing summaries
• Highly organized and able to multitask across multiple cases
• Excellent written and verbal communication skills
• Fluent in Spanish and English (Required)
• Experience in catastrophic injury or serious trauma cases is a plus

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Are you familiar with handling claims through Medi-Cal, Medicare and health insurance providers?

Experience:

• Legal case management: 2 years (Required)
• resolving property damage: 1 year (Required)
• medical record retrieval: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person