Case Manager - ReLeaf

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Case Manager Minimum Qualifications: Bachelor’s Degree in Human Services or related field, qualifies as a Mental Health Professional (MHP). Previous case management experience is preferred.

Case Manager Skills & Competencies: Knowledge of local health and human services resources. Excellent active listening skills. Skilled in the delivery of case management/care coordination services. Basic crisis intervention and conflict resolution techniques. Excellent written, oral, visual, and non-verbal communication skills. Ability to work independently and collaboratively with team members. Excellent organizational skills. Excellent time management skills and the ability to meet deadlines as assigned.

• Provide individualized, trauma-informed case management, safety planning, and advocacy for victims of crime and their families.
• Complete intakes, assessments, and service plans that support housing stability, safety, and self-sufficiency.
• Maintain consistent client contact (minimum of 9 contacts per quarter), including weekly engagement to monitor safety, housing stability, and progress toward goals.
• Assist clients with accessing and coordinating services, including behavioral health, medical care, legal assistance, housing resources, and community supports.
• Provide or coordinate supportive services including counseling referrals, housing advocacy, employment assistance, education support, financial literacy, transportation, and life skills development.
• Support clients in securing and maintaining safe, stable housing and transitioning to permanent housing.
• Track client progress, service delivery, and outcomes in the agency’s EHR system in a timely and accurate manner.
• Maintain complete, accurate, and audit-ready documentation in compliance with VOCA, ICJIA, and agency requirements.
• Monitor progress toward program goals and ensure service delivery aligns with required performance measures and grant objectives.
• Collaborate with program staff and community partners to ensure coordinated, wraparound care.
• Participate in team meetings, supervision, and ongoing training to support effective service delivery.
• Assist with outreach and public awareness activities as needed to promote victim services.
• Uphold trauma-informed, client-centered practices that ensure safety, confidentiality, and dignity.
• Participate in on-call rotation to support crisis sitter needs at Deaconess Union County Hospital.
• Perform other duties as assigned to support program operations and client success.

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  This is a bargaining unit, union position

Questions? visit myarrowleaf.org/employment or call 618-658-3079 to learn more!