Case Worker

Monitors assigned caseload of clients participating in an emergency day shelter program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

Key responsibilities:

• Interview applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to internal case management specialists, and/or other agencies if not appropriate for program.
• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, and movement; receives incident reports and enforces disciplinary actions for infractions of the emergency day shelter.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, and scheduling.
• Refers clients to appropriate programs or other agencies based on client’s needs and in accordance with their program plan.
• Counsels clients and anonymous callers by telephone in emergency situations; provides information and referrals to appropriate community agencies.
• Serves as liaison and/or client advocate with schools, legal, social, welfare, public safety and medical agencies.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.

• Assists with community service workers as needed.
• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same
• Knowledge of the principles and practices of social service case management.
• Skill in Microsoft Word and Excel applications with the ability to effectively create and maintain Spreadsheets.
• Ability to interview clients in order to evaluate and serve their needs.
• Performs other related work as required.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

MENTAL AND PHYSICAL ABILITIES:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to perform mathematical calculations.
• Ability to type and keypunch information into a computer.
• Ability to sort and file documents alphabetically and numerically.

Associate degree or two years of college coursework from an accredited college or university in Social

Work, Behavioral Science, or a related field,

and

Two years' experience working in a social or public service environment with case management experience,

or

any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Certifications:

None

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to perform mathematical calculations.

Ability to type and keypunch information into a computer.

Ability to sort and file documents alphabetically and numerically.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Ability to operate various general office equipment including a telephone, computer and adding machine.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts

associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.