Cashier Operations Lead

Scheels Company Goal:

As a potential future employee owner at Scheels, you will play a key role in delivering an exceptional customer experience in a world-class and fast-paced retail environment. Whether working on the sales floor, in the support space, or in a leadership role, you will be empowered to drive our mission to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview:

Scheels SIS is looking for a driven, operationally-minded individual to serve as our Cashier Operations Lead. This role will bring consistency and best practices to how our stores operate at the point of sale, including cashier training and customer service. This person will immerse themselves in store operations, ask the right questions, and build the training checklists, SOPs, training materials, and video content that empower our associates to work smarter and more consistently across all store locations. This person will also champion standardization and field inbound requests from stores and Campus regarding POS/Cashier processes and process improvements.

A degree in IT is not required. This associate should have a strong understanding of retail store operations and a desire to standardize and simplify how things get done across the organization.

Responsibilities:

• Works in collaboration with the stores & campus on Cashier/POS leadership
• Effectively display the ability to take a process and gain buy-in from a variety of teams
• Analyze transaction and customer behavior data to ensure that Scheels makes the right decisions
• Develop, maintain, and teach POS/Cashier SOPs, best practice documentation, and a store-facing operations training checklist to drive consistency across all locations
• Create training materials, job aids, and video content to support POS software rollouts and ongoing associate development
• Assist with the rollout of new and updated POS processes to store locations, including training and change management
• Immerse themselves in store operations through regular store visits to understand current practices, identify inconsistencies, and surface opportunities for improvement
• Assist in designing specific features and functionality to be added to new and existing POS software by bringing store-side knowledge to the SIS team
• Ability to think strategically about best practices and impact for all locations
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Attention to detail is a must
• Strong organizational skills and proven ability to follow up in detail
• Maintain professional appearance
• Maintain a sense of urgency, see the need to get the job done
• Demonstrate good judgment, discern satisfactory procedure on your own
• Maintain a positive attitude

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

• Ideal candidate will have a minimum of a Bachelor’s degree in Marketing, Communications, English, or related field or equivalent experience
• Experience with data analysis tools such as Excel, SQL, Google Analytics, Looker Studio, or similar platforms is preferred but not required

Physical Requirements/Lifting Requirements:

Associate’s degree in Business related field preferred; and / or 1-3 years of experience.

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Benefits:

To see a full list of benefit offerings from Scheels visit scheels.com/careers

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.