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Category Operations Specialist - Two Wheeler
Dubai, United Arab Emirates
Department
Category
Job posted on
Oct 14, 2025
Employee Type
Permanent
Experience range (Years)
0 - 0
About Porter
Porter is a leading tech-driven logistics platform focused on empowering businesses and individuals with efficient, reliable, and affordable mobility solutions. Our mission is to revolutionize intra-city logistics by leveraging technology, data, and innovation to improve operations while delivering an excellent experience for our customers and partners.
Role Overview
We are looking for a Senior Business Associate (SBA) to drive performance, retention, and operational excellence for our 2Wheeler business in the UAE. This is a high-ownership role focused on rider and vendor operations, platform experience, and business growth. The ideal candidate will combine strong analytical capability with sharp business acumen and operational rigor.
Key Responsibilities:
Supply Management
- Plan monthly/quarterly supply requirements in collaboration with the Supply Lifecycle team.
- Lead inorganic fleet expansion – set zonal targets and onboarding plans.
- Drive lead generation and activation efforts with the city operations team.
- Ensure adherence to city-level operational policies and regulatory guidelines.
Platform Experience
- Monitor and improve Fulfilment Rate (FF%), Service Level Adherence (SLA), and ETA vs ATA accuracy.
- Build and maintain vendor dashboards to track rider performance, attendance, and SLAs.
- Conduct regular Voice of Partner (VOP) and Voice of Customer (VOC) sessions to uncover insights and improvement areas.
- Identify top ticketing issues and collaborate with central teams to drive resolution.
Business Growth
- Track MAU, acquisitions, wallet share, and ensure alignment with AOP targets.
- Analyse demand trends and deploy fleet resources effectively.
- Study competitor landscape (pricing, features, discounts, service quality) and suggest counter-strategies.
- Identify and address key growth blockers in the funnel.
Reporting & Process Excellence
- Deliver W.O.W rider performance reports, vendor-wise analysis, and actionable insights.
- Develop SOPs for terminations, asset audits, and vendor engagement.
- Work with product and analytics teams to automate reporting and streamline operations.
Must-Have Skills & Experience
- 2–4 years of experience in fleet ops, business analysis, or vendor management (aggregator background preferred).
- Proficiency in Excel/Google Sheets; working knowledge of SQL and BI tools is a plus.
- Strong analytical mindset with an ability to interpret data and make business decisions.
- Excellent communication and stakeholder management skills.
Behavioral Attributes
- High ownership and accountability.
- Strong attention to detail and process adherence.
- Proactive and solution-oriented, with a data-driven approach.
What We Offer
- High-impact role in a rapidly scaling, tech-first logistics company.
- Dynamic, fast-paced, and collaborative work environment.
- Competitive compensation and benefits.
- Exposure to cutting-edge operations, analytics, and growth strategies.
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