Overview:

The Catering Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet functions.

Job Requirements:

• Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
• Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
• Must be able to read and comprehend BEOs
• Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
• Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift
• Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver guest orders
• Must be able to use POS technology
• Has superior customer service and problem resolution abilities
• Has Food Handler’s card and understands basic hygiene and sanitation
• Must maintain a positive and upbeat attitude
• Must satisfactorily fulfill all department training requirements

Job Duties:

• Review and understand Banquet Event Orders (BEOs) at the beginning of each shift to understand flow of event and ensure banquet rooms are set as per the customer request.
• Assist with table set-up according to specifications listed on the BEO
• Attend all pre-shift meetings to ensure events flow smoothly
• Be in communication with the Banquet Captain regarding any special needs
• Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
• Greet all guests warmly with an appropriate greeting
• Have a good understanding of food and beverage menu items, and able to communicate details of those items to guests when asked
• Tray-pass food and beverage without spilling beverage, and be able to communicate offerings to guests
• Deliver and serve welcome drinks, food, meals, condiments and accompaniments in assigned table sections
• Manage buffet or reception station replenishing and cleanliness
• Have a good working knowledge of cocktails, wine and beer menu, including specialty cocktails. Serve Alcoholic and Non-alcoholic drinks promptly and accurately for service to your customers table. Properly open and pour wine at the table side.
• Using POS, input food and beverage orders accurately and collect payments where specified
• Keeps staging areas, tray jacks and guest tables organized and free of clutter, regularly monitors tables for cleanliness.
• Follow Santa Anita Cash Handling procedures during events that handle cash payments
• Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• If consuming alcoholic beverages, observe guest’s behavior, count number of drinks served, and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene.
• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area in an organized and clean fashion
• Ensure guest satisfaction throughout the meal service. Respond to guest requests in a friendly, timely, and efficient manner. Respond to and try to full fill any special banquet event arrangements
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
• Attend tables by removing and separating tableware, plateware, glassware, and flatware
• Communicate any areas of need, problems, and concerns from guest to appropriate manager
• Assist others with sidework including, but not limited to cleaning, stocking items or condiments, folding napkins, preparing silverware, etc.
• Adhere to grooming and appearance standards consistently

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.