Centre Manager-Operations

Job Title: Centre Manager – Operations
Location: Mangalore, Karnataka.
Salary: ₹35-40k/month + Performance based incentive.

Job Overview

The Centre Manager – Operations will be responsible for the end-to-end management of the coworking space, ensuring smooth day-to-day operations, excellent member experience and efficient facility management. The role requires a blend of hospitality, operations, and business acumen.

Key Responsibilities

1. Centre Operations & Administration

• Manage daily operations of the coworking space, ensuring seamless functioning of facilities and services.
• Supervise housekeeping, security, and maintenance staff for high standards of cleanliness, safety, and upkeep.
• Ensure compliance with company policies, procedures, and statutory requirements.
• Coordinate with vendors, facility teams, and service providers for timely execution of tasks.

2. Member Experience & Client Relations

• Act as the primary point of contact for all members and resolve queries/issues promptly.
• Foster strong relationships with clients to ensure satisfaction, retention, and renewals.
• Organize community engagement activities, networking events, and client feedback sessions.

3. Business & Revenue Management

• Support sales team in achieving occupancy targets by conducting walkthroughs, handling client queries, and assisting in closures.
• Monitor billing, collections, and account reconciliation for clients.
• Track and report centre performance metrics (occupancy, revenue, costs, member satisfaction).

4. People Management

• Lead and motivate on-ground teams including front desk, operations executives, and support staff.
• Schedule shifts, delegate responsibilities, and monitor performance.
• Conduct regular training to maintain high service standards.

5. Facility & Infrastructure Management

• Oversee preventive and breakdown maintenance of the centre.
• Ensure availability of IT support, internet, utilities, and office supplies.
• Manage vendor contracts and service-level agreements (SLAs).

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and client-handling ability.
• Problem-solving and conflict resolution skills.
• Knowledge of facility management and operations.
• Basic understanding of P&L, budgeting, and cost control.
• Ability to multitask and work in a fast-paced environment.

Qualifications & Experience

• Graduate/Postgraduate in Business Administration, Hospitality, or related field.
• 2-3 years of experience in operations, preferably in coworking, hospitality, retail, or facility management.

Interested candidates can share their resume at shivangi.hr@propques.com

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

Expected Start Date: 01/10/2025