Patient Engagement Specialist (Remote)

Location: Remote (U.S.)

Make a Direct Impact on Patient Care—From Home

Are you a certified pharmacy technician passionate about patient support, medication access, and high-quality service? As a Patient Engagement Specialist, you'll serve as a critical connection between patients, pharmacists, clinicians, and health system partners—ensuring timely medication refills, resolving pharmacy claims, and delivering compassionate support across the care continuum.

This is a remote pharmacy role ideal for professionals who thrive in a fast-paced, patient-centered environment and enjoy proactive outreach and problem-solving.

What You'll Do

In this role, you will manage both inbound and outbound pharmacy communications while supporting medication access and adherence.

Core Responsibilities

• Handle inbound pharmacy calls and place outbound patient refill calls
• ✅ Guide patients through the complete medication refill process
• Coordinate prescription refills including data entry and pharmacy claim adjudication
• Perform prescription status checks and resolve adjudication issues
• Serve as a liaison between patients, pharmacists, clinicians, payors, and internal teams
• Clarify prescription orders with pharmacists and/or clinicians as needed
• ❄️ Identify medications requiring special handling (e.g., refrigerated or hazardous)
• Accurately manage and update patient and prescription data across systems
• Identify trends, resolve recurring issues, and recommend process improvements
• Maintain strict confidentiality of sensitive patient and healthcare data
• Participate in training, professional development, and quality initiatives
• • Maintain schedule flexibility to meet health system partner needs
(8-hour shifts, Monday through Friday between 7am and 7pm EST, weekends as needed)

Additional duties may apply as business needs evolve.

What We're Looking For

Licensure & Certification

• • National certification (CPhT) required
• ✅ State-registered Pharmacy Technician (obtainable with national certification)
• Willingness to obtain additional required licensure within an agreed timeframe
  (continued employment contingent upon licensure compliance)

Experience & Education

• 1–3 years of pharmacy technician experience preferred
  • Refill management
  • Pharmacy claim adjudication
  • Specialty pharmacy exposure
  • Clinical care team collaboration
  • Remote or call-center pharmacy experience (plus)
• High school diploma or GED required

Key Skills

• Exceptional phone presence and patient communication skills
• Comfortable with outbound patient engagement
• Strong collaboration skills with clinicians, payors, and pharmacy teams
• Proficiency in Microsoft Excel and Word
• Ability to quickly learn new systems and workflows
• Excellent organization, multitasking, and attention to detail

Attributes for Success

• Empathetic, patient-focused, and service-oriented
• Reliable, accountable, and highly dependable
• Collaborative team player with a quality mindset
• Strong listener and clear communicator
• Consistently punctual with minimal unscheduled time off

Remote Work Requirements

To ensure optimal patient care and team collaboration, remote team members must have:

• ️ A dedicated desk setup with two company-provided monitors
• High-speed, stable, and reliable internet connection
• A quiet, distraction-free workspace
• • ️ Willingness to work overtime as patient care volumes fluctuate
• Ability to keep camera on for most meetings with leaders and teammates

Why This Role Matters

You'll play a vital role in improving medication access, adherence, and patient experience—while enjoying the flexibility of a remote pharmacy position. Your work directly supports patients, providers, and health system partners every day.

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