CEX Senior Analyst/Jeddah

About The Role

On behalf of our client, a global leader in market research and insights, we are looking for a CEX Senior Analyst to join their distinguished team in Jeddah.

Requirements

• Experience with CX or CX platforms.
• Assisting line manager in writing research proposal.
• Designing and assisting in the development of questionnaire and plans to ensure that necessary data is captured as per the proposal.
• Day-to-Day involvement in the projects, with emphasis on field launch phase. Resolve the day-to-day problems as they arise.
• Review and improve questionnaire in English and verify Arabic translation of questionnaire.
• Maintain the data privacy and data confidentiality that are applicable to the country and ensure field staff and interviewers are applying them.
• Conducting in-depth data analysis using advances statistical software provided by the company
• Preparing findings reports, finalizing as per feedback provided by manager and presentation of reports if required.
• Any additional tasks that will be related to this job, including (but not limited), tracking of business within business unit.
  
  

Candidate Profile

• 2 years of experience in CX research with CX platforms and data tools; Medallia CX software a plus.
• Excellent command of English (written and spoken) and Arabic, enabling effective communication and reporting in both languages.
• Holds a Bachelor’s degree in Business, Data Analytics, or a related field.