Chargeback Analyst

What We Need
Corpay is currently looking to hire a Chargeback Analyst - within our NAT division. This position falls under our Fuel line of business and is located in Atlanta, GA or Brentwood, TN. In this role, you will initiate and respond to credit card chargebacks, retrieval requests (requests for copies of a transaction) and specific pre-arbitration and pre-compliance cases, both as an issuer and a merchant across multiple platforms, while adhering to the rules and strict timeframes set by the bank card associations, and Reg E and Reg Z. You will report directly to the Fraud Supervisor.

How We Work
As a Chargeback Analyst, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Atlanta, GA or Brentwood, TN
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Analyzing documentation received to support the dispute to determine if the transaction(s) qualifies for a chargeback based on the respective bank card association rules and regulations
• Collecting additional documentation needed from our internal systems or the MasterCard Online portal to aid in the investigation
• For qualified disputes, if needed or required, preparing clear and concise chargeback or rebuttal letters to submit with the case
• Promptly processing the chargeback or second presentment, via the appropriate processing platform along with the required and/or supporting documentation
• When applicable, composing and mailing the required Reg E status letter to the cardholder
• Issuing credit due to cardholder(s) account, or debit the cardholder account for valid second presentments
• Ensuring that all cases are accounted for and processed timely
• Working with Customer Service and Risk Management teams on the specific details of complex cases
• Communicating the status and results of all disputes to the party that originated the case
• Reporting any suspicious transaction activity that may indicate fraud to Fraud Analytics Team
• Escalating potential processing problems or data integrity issues to the appropriate area for escalation

Qualifications & Skills

• 2 years of relevant experience
• Detail oriented with great analytical skills
• Excellent written and verbal communication skills
• Possess excellent organizational skills to manage the multiple chargeback processing cycles in a timely manner
• Effective interact with associates, customers, partners, merchants, acquirers and management.
• Must be able to work under general supervision
• Working knowledge of Microsoft Office with an emphasis on Word and Excel
• One Note would be a plus
• Good understanding of general business practices
• Possess a basic understanding of Bankcard Association transaction processing and chargeback rules

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency