Chargeback Analyst (GDS experience needed)

About Momentum
Momentum Solutions Egypt is a dynamic office located in Heliopolis. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale—supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview
We are looking for a detail-oriented and analytical Chargeback Analyst to join our Loss Prevention team supporting FlightHub. In this role, you will be responsible for managing chargeback disputes, investigating claims, and collaborating with internal teams, suppliers, and airlines to recover funds and resolve cases efficiently. You will play a key role in protecting the business from financial loss while ensuring disputes are handled fairly, accurately, and in compliance with company and regulatory standards. If you enjoy problem-solving, working with data, and driving resolutions, we would love to hear from you! Please note, we are looking for someone with previous experience working in the travel industry, with GDS experience.

What You'll Be Doing:

• Process and dispute chargebacks and customer inquiries in order to recover funds.
• Investigate disputes by working with internal teams, customers, suppliers, and airlines to determine the root cause of each case.
• Prepare strong re-presentment documentation and supporting evidence for chargeback disputes.
• Review and resolve airline claims and Agency Debit Memos.
• Maintain accurate records and update chargeback cases with the correct dispute status and classification throughout the dispute cycle.
• Ensure cancellations, refunds, and payment clearances are completed according to company policies and approval guidelines.
• Monitor pending and awaiting cases to ensure SLA targets are met and recovery opportunities are not missed.
• Report on fraud-related, service-related, and system-related chargebacks.
• Maintain daily and weekly communication with internal stakeholders and external partners to drive timely case resolution.
• Analyze limited information to make sound decisions and recommend corrective actions.

What You Bring:

• Experience using Amadeus and/or Sabre.
• Experience working within the travel, airline, or online booking industry is considered a strong asset.
• Familiarity with travel booking history, ticket cancellations, refunds, fare and tax calculations, and airline dispute processes.
• Previous experience in chargebacks, fraud prevention, dispute resolution, payments, or a related operational role, an asset.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to make decisions and investigate complex cases with limited information.
• Excellent written and verbal communication skills in English (B2 level is a must).
• Strong organizational skills with the ability to manage multiple cases at once in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and internet research tools.

Please note this is a full-time on-site position, in Heliopolis, Egypt.

Benefits of Working With Us:

• Competitive salary and performance-based incentives
• Collaborative and supportive team environment
• Opportunity to work with leading global travel brands
• Career growth and development within a fast-growing company
• Gain valuable experience in travel operations, fraud prevention, and dispute management

If you're ready to put your analytical skills to work in an exciting, travel-focused environment, apply today and join the Momentum Solutions Egypt team!

Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum Solutions: https://momentumegypt.com/