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Chargeback Senior Specialist
- Manage the full chargeback lifecycle from initiation to final resolution
- Investigate and analyze disputed transactions across issuer and acquirer perspectives
- Process chargebacks in compliance with Visa and Mastercard rules and regulations
- Review transaction data and supporting documents to build strong representment cases
- Monitor deadlines and ensure timely submission of chargeback responses
- Collaborate with internal teams (fraud, operations, customer service) to resolve disputes efficiently
- Identify trends, root causes, and potential fraud patterns
- Maintain accurate records and reporting of chargeback activities
- Communicate with customers or partners via email when required
Requirements
- Bachelor’s degree in Business, Finance, or a related field
- 5+ years of experience in chargeback management or dispute resolution
- Strong understanding of the end-to-end chargeback cycle
- Hands-on experience with both issuer and acquirer chargeback processes
- Solid knowledge of card network rules, particularly Visa and Mastercard regulations
- Experience using chargeback or dispute management systems
- Strong analytical and problem-solving skills
- High attention to detail and ability to meet strict deadlines
- Good written communication skills
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