Chargeback – Payment Operations Specialist

What’s the job?
You will be responsible for managing chargebacks, fraud alerts, internal and external
disputes, and supporting broader payment operations workflows. This role requires strong
analytical skills, attention to detail, and cross-functional collaboration.
Core Responsibilities
 Investigate and analyze dispute cases from internal and third-party systems.
 Manage and represent chargebacks and retrieval requests.
 Ensure precise and proper responses to disputes.
 Correspond with customers, banks, acquirers, and other payment processors.
 Update and maintain payments disputes databases daily.
 Interact with departments including Risk, Customer Care, Reconciliation, and Tech
Services.
Expanded Responsibilities
 Monitor and respond to fraud alerts in a timely and effective manner.
 Investigate and resolve internal and external payment disputes, ensuring compliance
with regulatory and company policies.
 Collaborate with internal teams such as Compliance, Risk, and Customer Support to
resolve complex payment issues.
 Analyze transaction patterns to identify potential fraud or operational inefficiencies.
 Support the development and implementation of payment operations processes and
best practices.
 Assist in preparing reports and metrics related to fraud, disputes, and payment
operations.
 Participate in cross-functional projects aimed at improving payment operations
efficiency.
 Maintain up-to-date knowledge of industry regulations and trends related to fraud
prevention and dispute resolution.
Qualifications
 B.A/B.Sc graduate.
 3 years of experience with chargeback and dispute handling - a must.
 High level of spoken and written English.
 Strong attention to detail and ability to manage repetitive tasks.
 Excellent computer skills - proficient in Excel.
 Organized, independent, and detail-oriented.
 Quick learner with a ‘can do’ attitude.