Chat Support Representative

Overview:

Douxl Technologies is seeking a driven and professional Chat/Customer Support Representative with at least 3 years of experience to join our team. The ideal candidate will possess excellent communication skills and a strong ability to deal with clients efficiently. This role is vital for ensuring customer satisfaction.

Key Responsibilities:

• Handle incoming client queries via phone, email, and live chat promptly and professionally.
• Provide accurate and comprehensive information about our products and services.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Follow up on customer inquiries and close sales deals.
• Maintain detailed records of customer interactions.
• Collaborate with the sales and marketing teams to understand new products and services.
• Identify upselling and cross-selling opportunities to maximize revenue.

Requirements:

• Minimum 3 years of experience in chat/customer support.
• Strong English communication skills (writing, speaking, and listening).
• Typing speed of 25–30 words per minute.
• Male candidates only.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking abilities.
• Ability to handle stressful situations with patience and professionalism.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work on exciting and challenging projects.
• A collaborative and creative work environment.
• Opportunities for professional growth and development.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to hr@douxl.com.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Experience:

• Customer Support: 3 years (Preferred)

Work Location: In person