Chat Support Representative

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues in a professional and timely manner. You will engage with customers to ensure their needs are met, helping to build long-term relationships and drive customer satisfaction.

Key Responsibilities:

• Assist customers with inquiries, complaints, and issues through various communication channels (phone, email, chat).
• Provide product and service information, and guide customers through order placements, returns, and exchanges.
• Address customer concerns with empathy and professionalism, offering timely solutions.
• Use CRM software to document and track customer interactions, ensuring accurate and up-to-date information.
• Retain customer orders through persuasive communication and personalized support.
• Work closely with other teams (shipping, billing, etc.) to ensure seamless customer experiences.
• Process refunds, exchanges, and other requests according to company policies.
• Contribute to maintaining a positive company image and fostering customer loyalty.

Requirements:

• Fluent in English with strong grammar and effective typing skills.
• Minimum of 1 year of experience as a Sales Closer preferably in an international call center.
• Proven customer service skills, with a talent for handling sales and fostering positive customer relations.
• Bachelor’s degree or equivalent qualification.
• Competitive, positive, and ambitious with a forward-thinking mindset.

Benefits:

• Recognition awards
• Bi-annual bonuses
• Annual salary increments

Application Questions:

• Are you comfortable working night shifts? 6:00 pm – 3:00 am

Experience:

• Sales and Customer Service: 1 year (Required)
• International Call Center: 1 year (Required)

Language Requirement:

• Proficiency in English (Required)

Location: Johar Town, near Emporium Mall, Lahore

If you're passionate about customer service and have a proven sales background, apply now to join the dynamic team at DBS Solutions!

Job Type: Full-time

Work Location: In person

Work Location: In person