Chat Support Specialist (International)

JOB DESCRIPTION:

About Mindbridge:

Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!!

What we offer:

• Monthly salary of Rs.125,000
• 5 days a week (work-life balance)
• No sales or monthly targets
• Medical Insurance
• Leave Encashment
• On-the-job training
• State-of-the-art infrastructure
• Annual Increment
• Employee engagement & appreciation programs

Responsibilities

• Handle Queries, Requests, and Complaints from customers tactfully.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.
• Must be able to overcome objections and handle customer pushback.

Qualifications

• A-Levels/Intermediate
• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Detail-oriented

Candidates can also visit our office for walk-in interviews (with original CNIC and updated CV) from Monday to Saturday between 11 am - 6 pm.