Chat & Technical Support Specialist (45k - 75k)

At Iyrix Tech We are looking for a proactive and tech-savvy Chat & Technical Support Specialist to join our team and deliver exceptional customer support.

Key Responsibilities

• Provide real-time support to customers via live chat and email
• Assist users with onboarding, setup, and troubleshooting
• Handle technical queries related to the SaaS platform
• Identify bugs/issues and report them to the development team
• Maintain high response time and customer satisfaction
• Document common issues and create help guides/FAQs
• Collaborate with sales and product teams when needed

Requirements

• 1+ year experience in customer support or technical support (preferably SaaS)
• Strong written English communication skills
• Familiarity with tools like Intercom, Zendesk, Freshdesk, or similar
• Ability to handle multiple chats simultaneously
• Problem-solving mindset and attention to detail
• Availability for flexible shifts (including night shift if required)

Nice to Have

• Basic understanding of CRM systems
• Prior experience supporting international clients (US/UK)

What We Offer

• Competitive salary (based on experience)
• Remote flexibility
• Growth opportunities in a fast-scaling SaaS company
• Performance-based bonuses

Pay: Rs45,000.00 - Rs75,000.00 per month

Application Question(s):

• When can you join?
• Shift timings are 5pm to 2am, is it okay for you?

Experience:

• Chat Support: 1 year (Required)

Work Location: In person