Customer Support Representative

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues efficiently, and ensuring a smooth and positive customer experience. This role requires strong communication skills, patience, and a customer-first approach.

Key Responsibilities

• Handle customer queries through phone, email, and chat in a professional and timely manner
• Resolve customer complaints by identifying problems and providing effective solutions
• Guide customers by providing accurate information about products and services
• Maintain detailed records of customer interactions in the system
• Follow up with customers to ensure complete resolution of issues
• Escalate complex cases to the relevant departments when necessary
• Collaborate with internal teams to improve customer experience
• Meet assigned KPIs and service quality standards

Requirements

• Bachelor’s degree (preferred)
• Prior experience in customer support or a related field is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and work under pressure
• Basic knowledge of CRM systems and MS Office
• Customer-focused attitude with a professional approach

Key Skills

• Effective Communication
• Active Listening
• Problem Solving
• Time Management
• Adaptability
• Team Collaboration

Compensation & Benefits

• Competitive salary package
• Performance-based incentives
• Learning and career growth opportunities

Job Type: Full-time

Pay: Up to Rs20,000.00 per month

Work Location: In person