Customer Sales Representative

Job Summary

The Customer Sales Representative will be responsible for handling inbound and outbound customer interactions for construction estimation services in the US & UK markets. The role involves understanding client requirements, generating leads, providing project estimates, and converting inquiries into sales while maintaining excellent customer relationships.

Key Responsibilities

• Handle outbound calls, emails, and chats for construction estimation services
• Follow up with leads and convert them into confirmed projects
• Build and maintain strong client relationships (US & UK clients)
• Meet monthly sales targets and KPIs
• Maintain CRM records, customer data, and sales pipeline

Sales roles in construction often involve client consultations, proposals, and closing deals based on estimates (SimplyHired)

Required Skills & Qualifications

• Proven experience in sales, customer service, or call center (preferably international campaigns)
• Strong communication skills (spoken & written English – US/UK accent preferred)
• Knowledge of construction estimation or willingness to learn
• Ability to understand drawings, BOQs, or project scopes (plus point)
• Strong negotiation and closing skills
• CRM tools experience (HubSpot, Salesforce, etc.)
• Ability to work in a fast-paced, target-driven environment

Customer service roles require strong communication, problem-solving, and relationship-building skills

KPIs / Performance Metrics

• Lead conversion rate
• Monthly revenue targets
• Client satisfaction & retention
• Response and follow-up time

Working Hours

• US Shift / UK Shift (depending on campaign)

Compensation

• Basic Salary + Commission / Incentives (based on sales performance)

Why Join Us

• Growth-oriented environment
• Exposure to international construction projects
• Performance-based incentives
• Skill development in sales & estimation

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person