Chief of Staff

We are seeking a highly strategic and execution-focused Chief of Staff to support our Chief Revenue Officer (CRO) in managing and optimizing total revenue, covering both client retention and growth, for the Revenue Office department. This role is critical in driving operational efficiency, governance, and data-driven decision-making across the revenue function.

The Chief of Staff – CRO will provide leadership for a team of Business Intelligence Analysts.

• Cross-Functional Coordination: Act as a key liaison between Sales, Customer Success, Operations, Finance, and Marketing to ensure alignment on revenue strategies, client success initiatives, and business growth opportunities.
• Governance & Board Reporting: Lead the development of executive and board-level presentations, revenue performance dashboards, and strategic updates.
• Revenue Analytics & Reporting: Own all revenue-related reporting—including retention, expansion, and new sales metrics—leveraging advanced Excel and BI tools (Power BI, Tableau, etc.) to provide actionable insights.
• Key Market Insights & Competitive Analysis: Analyze market trends, competitive landscape, and industry shifts to inform revenue strategies and ensure a strong right-to-win positioning in key markets.
• Strategic Project Management: Oversee and drive key team initiatives, including revenue optimization programs, client retention strategies, and operational improvements.
• Process Optimization: Identify, implement, and streamline revenue operations processes to enhance forecasting, pipeline management, and customer success efforts.
• Leadership Support: Provide high-level support to the CRO in decision-making, internal communications, and driving accountability across teams.
• Team Leadership and Development: Lead and mentor the existing team, fostering a culture of innovation, collaboration, and continuous learning. Identify skill gaps and opportunities for professional development to elevate the team’s capabilities.

Required Education and Experience

• Bachelor’s degree in Business, Finance, or a related field. Equivalent experience may be substituted.
• A minimum of 12 years of experience in Revenue Operations, Strategy, or a Chief of Staff role—preferably within a Customer Experience (CX) Services, BPO, or SaaS organization, with 10 years of leadership experience.
• Deep expertise in Excel and BI tools (Power BI, Tableau, SQL, etc.) for revenue tracking and forecasting.
• Proven ability to manage board-level reporting, governance, and executive communication.
• Experience in market research, competitive intelligence, and right-to-win analysis to drive revenue strategies.

Preferred Education and Experience

• Experience at ResultsCX or BPO industry.
• Master’s Degree a plus.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.