Chief Operating Officer (COO)

Role Summary

The Chief Operating Officer (COO) will be responsible for leading all operational functions across the organization, ensuring efficiency, profitability, and scalability. The role involves relaunching the e-commerce platform, optimizing supply chain and production, driving marketing and sales growth, and implementing advanced systems for business excellence.

Key Responsibilities

Operational Leadership

• Oversee and streamline operations including production, warehousing, logistics, and supply chain management.
• Drive process improvements and ensure cost-effective execution across departments.
• Supervise and develop mid-level managers to ensure operational discipline and accountability.

Strategic & Financial Management

• Develop and manage annual budgets and operational forecasts.
• Track KPIs and performance metrics; present executive reports to the board.
• Lead initiatives to enhance profitability and resource utilization.

Expansion & Digital Transformation

• Oversee transition of company to becoming a Food tech hub.
• Lead ERP implementation and ensure integration with business operations.

Sales, Marketing & Business Development

• Support in developing marketing and brand strategies to enhance visibility and drive revenue.
• Support new product launches and go-to-market strategies.
• Identify and pursue new business opportunities.

Manufacturing & Quality Assurance

• Manage procurement, production planning, and material requirement processes.
• Establish and enforce high quality and packaging standards.
• Conduct cost and efficiency analyses to improve production performance.

Customer & Vendor Management

• Ensure high levels of customer satisfaction and service quality.
• Maintain strong relationships with suppliers and partners for smooth operations.

Governance & Compliance

• Uphold health, safety, and food quality standards.
• Ensure full compliance with regulatory and labor requirements.

Required Qualifications & Skills

• 10+ years of experience in operations, preferably in FMCG, retail, or manufacturing.
• Proven experience in supply chain management, e-commerce operations, and ERP systems.
• Strong leadership and team management capabilities.
• Financial acumen and experience in budgeting and strategic planning.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced, dynamic environment.

Job Type: Full-time