Chief Technology & Operating Officer

Job Responsibilities:

• Define and execute the bank’s technology strategy, architecture, and roadmap.
• Ensure alignment with business objectives, regulatory expectations, and security standards.
• Oversee development, integration, and delivery of digital banking platforms, and applications.
• Ensure systems are resilient, scalable, and meet performance and availability targets.
• Manage infrastructure, networks, cloud services, and data platforms.
• Ensure robust cybersecurity, data protection, and technology risk controls in coordination with CISO.
• Oversee end-to-end operations including payments, processing, settlements, customer service, and back-office functions.
• Ensure operational reliability, efficiency, and adherence to SLAs.
• Ensure compliance with CBE technology, outsourcing, cybersecurity, and operational risk guidelines.
• Support audits, regulatory reporting, and operational resilience requirements.
• Manage technology partners, core banking, vendors, and service providers.
• Establish and enforce DevOps and Agile development methodologies to accelerate product delivery and maintain quality.
• Drive the design and implementation of a cloud-native architecture, optimizing the utilization of public/hybrid cloud services for scalability and cost efficiency.
• Oversee data governance, management, and warehousing to ensure data quality and availability for regulatory reporting and business intelligence.
• Lead the operational setup and execution of digital Know Your Customer (KYC), digital onboarding, and Anti-Money Laundering (AML) transaction monitoring systems.
• Ensure the technology function actively supports Business Process Re-engineering (BPR) and automation initiatives.
• Ensure contractual compliance, performance monitoring, and risk oversight.
• Drive process optimization, automation, and digital operations improvement.
• Ensure strong incident management, change management, and operational controls.
• Lead technology and operations teams, ensuring capability development and effective execution.
• Collaborate with Product, Risk, Security, and Business teams to support delivery of strategic priorities.

Job Requirements:

• Bachelor’s/Master’s degree in Computer Science, Engineering, Information Systems, or a related field from a reputable university. (MBA is an advantage).
• 12-15+ years of experience in technology and operations leadership within banking or digital financial services.
• Strong knowledge of digital banking platforms, IT architecture, cybersecurity, and banking operations.
• Extensive experience leading and scaling DevOps, Agile, and Continuous Integration/Continuous Delivery (CI/CD) pipelines.
• Deep practical knowledge of cloud architecture (e.g., AWS, Azure), IaaS, PaaS, and securing cloud environments.
• Proven experience in managing core banking system replacements/integration and interfacing with FinTech APIs.
• Experience overseeing digital customer service operations, including chat, IVR, and automated support channels.
• Strong track record in implementing operational resilience strategies, including robust Disaster Recovery (DR) and Business Continuity Planning (BCP).
• Deep understanding of CBE technology, outsourcing, cybersecurity, and operational resilience requirements.
• Proven track record in delivering large scale digital platforms, managing IT operations, and overseeing vendor/partner ecosystems.
• Relevant certifications preferred: ITIL, TOGAF, PMP, COBIT, CISSIP/CCSP (for tech governance).
• Strong leadership, problem-solving, and stakeholder management capabilities.

Job Type: Full-time