Senior Manager, Regional Operations Centre

About Worldpanel by Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact!

Senior Manager, Regional Operations Centre

Office Location: Cairo, Egypt

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

Role Overview

The Role (wider context):

As a global, data- and technology-driven company, Worldpanel is embracing new opportunities and challenges in the markets in which we operate, while strengthening our core business of consumer panels. With multiple, complex, and global projects to deliver alongside Business As Usual (BAU), we are looking for a highly motivated individual to develop our Cairo Regional Operations Centre (Cairo ROC).

The Cairo Regional Operations Centre will be part of the group of ROCs that have created global coverage.

The immediate objective is to lead and expand the ROC in Cairo, based on the transfer of existing roles in the stakeholders countries. Implementing the processes, equipment and tools that provide a consistent and centralized data management process, aligned between ROCs, establishing it as the best way to deliver market-leading data to our clients globally.

The geographical spread of our clients and business creates a complex Operations landscape, with the global nature of the team presenting significant opportunities for modernization and consistency across the teams.

Mission (the sell):

The successful candidate will be responsible for supporting the Global ROC Director to define the best implementation plans to build the Cairo ROC, and coordinate and liaise with stakeholders in Onshore on running the business as usual ensuring correct and timely deliverables. In addition, they will be responsible for managing team capacity and performance.

The Person will be focused in people management and continuously improve Operational processes to make them more efficient and consistent globally aligned, reliable and cost effective.

Key Responsibilities

• Establishing and building a hard-working and highly engaged team of Operations experts that services Cairo ROC stakeholders.
• Support the Global ROC Director to designing and implementing processes and procedures that make ROC (Cairo ROC included) the best way to deliver market-leading data to our customers globally.
• Support the Global ROC Director to design, implementation and management of processes to ensure work is accurately defined and managed in the Cairo ROCs that include: intake (estimating and resourcing new and migrating work), capacity management and prioritisation (including roadmaps), change management and ongoing review of operational efficiencies, onboarding and training, governance, indicators, and metrics (for performance and data quality), stakeholder management, workflow and tools and communications.
• Align Cairo ROC performance management to be consistent across different ROCs
• Talent management (including career progression) in Cairo ROC, ensuring that attract and retain elite talent.
• Collaboration across Worldpanel ROCs teams and local stakeholders to align on procedures, approaches, and tools for effective delivery of Operations tasks and projects.
• Effective stakeholder management (internal and external to Worldpanel) and the ability to successfully navigate conflict to arrive at successful business outcomes.
• Governance of Cairo ROC processes and practices to ensure compliance with data privacy, security regulations and data quality

Key stakeholders

• Regional and local Operations directors
• Regional and local Commercial directors
• Europanel Leadership Team
• Regional Finance Directors
• Technology team
• Product team

Success Measures:

• A strong, motivated, and engaged Cairo ROC team (demonstrated through high Satisfaction Employee Survey results or equivalent).
• Well defined and effective end-to-end Cairo ROC processes and practices consistent and aligned across Region and ROCs
• Increased work supported by the Cairo ROC (evidenced by productivity metrics) delivered to agreed targets.
• All projects and tasks delivered on time, on budget and to agreed project targets.
• Effective resource management of Cairo ROC (demonstrated through productivity tracking data).
• Improved performance, reliability, cost, and consistency of the core Cairo ROC processes (demonstrated through KPIs and financial targets).
• Delivery of internal budget and headcount targets.
• Delivery of operational efficiencies using technology to drive innovation in Cairo ROC and aligned across all ROCs.

Specialist skills, knowledge, and experience

• Experience in the management of regional teams and programmes. Exposure to global initiatives.
• Experience in prioritisation and change management in a complex, matrixed environment.
• Comfortable working to tight deadlines in a client-centric culture where change is an integral part Business As Usual (BAU).
• Deep understanding of end-to-end Operations management techniques and tools and how to implement and use them for success.
• Experience in a regional data-driven environment.
• Compelling and demonstrable communication skills (English language proficiency essential).
• Solid understanding of the regional and global clients of Worldpanel and their business drivers.
• Delivery focused, able to demonstrate significant business outcomes from projects delivered in previous roles.

Key Qualifications

• Relevant experience of handling large-scale operations, ideally within market research or a data-centric role
• 3+ years of senior management/leadership experience is in handling large teams, hierarchies and functions.
• Should possess excellent communication (English language proficiency essential).

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us!

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.