Children of the River Child Advocacy Center - Support Specialist

The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.

Open: January 14, 2026 Close: March 14, 2026
Job Title: Support Specialist Department: Children of the River Child Advocacy Center
Reports To: Program Manager Hours: 40 Hrs/Wk – Full Time
Salary: Based on Salary Matrix+Benefits Requisition: 843

• Salaries are market competitive. For accurate salary information, call (253)573-7863 or email jobs@puyalluptribe-nsn.gov. The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.

Position Summary:
Maintaining the strictest standard of confidentiality, the Support Specialist works as part of a multi-disciplinary team responding to child, vulnerable adults, and their families when sexual abuse and/or physical abuse has been alleged. The Support Specialist is responsible for providing assistance and information about available resources and CRCAC services to the individuals, families, youth, and community members who contact the CRCAC. The Support Specialist stays with the family while individuals receive CRCAC services. This position also assists, when directed, with center events, program and participant documentation and reporting, and working with the Program Manager to meet overall program goals and objectives.

Essential Duties and Responsibilities:
1. Being available during open hours to provide a welcoming greeting and helpful response to those who contact the CRCAC.
2. Providing information and navigation to services, including during crisis and emergency situations, for those who contact the CRCAC assisting them in person and by the phone.
3. Help participants to utilize CRCAC resources, including appointment scheduling, basic documentation and signatures for services.
4. Establish positive, supportive relationships with participants, so that they might sit with children and families while they are being provided services such as Advocacy, Therapy, or Forensic Interviews.
5. Providing backup transportation for clients to ensure access to CRCAC services.
6. Continuously expand knowledge and understanding of community resources and programs provided by the Puyallup Tribe and local area.
7. Demonstrate and encourage awareness and sensitivity in the delivery of client services as it relates to child victims of crime.
8. Strict adherence to HIPPA guidelines and organizational policies.
9. Support with the CRCAC services in collaboration with CRCAC staff, and as directed by the Program Manager.
10. Assist Program manager with the research compilation and preparation of complete and accurate reports, correspondence, or other information.
11. Ensure efficient and timely collection and use of data and other information for continuous quality improvement and program evaluation, including the input of data into databases and other appropriate tracking systems.
12. Work with Program Manager to input financial documentation to ensure immediate services and resources for clients.
13. Schedules MDT meetings with dedicated police investigators and prosecutors to support the investigation and handling of cases of child abuse or neglect in a way that limits additional trauma to the child victim.
14. Performs other duties as assigned.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Associate’s degree (A.A.) or equivalent from two-year college or technical school; and six months to one-year related experience and/or training; or equivalent combination of education and experience. Must demonstrate intermediate computer skills for word processing, database management and excel spreadsheets. Strong written and verbal skills are required.

Language Skills
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Licenses Or Certificates

• Must pass Washington State DSHS criminal history and CPS background inquiry before hire and every two years unless otherwise indicated
• Must have and maintain a valid and unrestricted Washington State driver’s license and proof of insurance. Driver’s License restrictions must not prohibit an employee from complying with the Tribe’s Vehicle Use Policy or operating GSA vehicles. Must pass an FBI fingerprint background check upon employment.
• Willing to attend trainings for professional development.
• Mandated Reporting training must obtain within the first 30-days of hire.
• Complete 30+ hours of sexual assault training (provided by CRCAC or other approved training) within the first 6-months of hire.
• Must maintain at least 12-hours of ongoing training annually that is approved by CRCAC.
• Attend monthly meetings and trainings with staff as needed.
• Commit to an individual training and development plan with your supervisor that centers on cultural sensitivity, community diversity, equity, access, and inclusion concepts and practices relevant to your position and your representation of the community and clients we serve within the first 90-days of hire.

Other Skills And Abilities

• Work collaboratively and respectfully with clients, families, community, and Puyallup Tribal staff members contacting the center.
• Must be willing to attend training, state and federal, following grant requirements.
• Must be willing to learn child protection and law enforcement child abuse investigation procedures, and the ability to communicate and function within these systems.
• Ability to work effectively with diverse individuals and groups.
• Strong knowledge of Native American culture and issues facing Native Americans.
• Ability to maintain empathetic listening skills even when dealing with people who are upset or emotional.
• Must ensure strict confidentiality of agency and client information.
• Ability to work in a stressful job environment with difficult subject matter and keep emotions in check.
• Sensitive to and familiar with the social/cultural needs of Tribal children and their families.
• Must maintain a strict level of confidentiality at all times.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to operate a personal computer, multi-line telephone, calculator, facsimile and photocopier.
• Requires the ability to read, write, communicate, and interpret information accurately in English.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Ability to sit for extended lengths of time.
• Manual and finger dexterity for operation of personal computer and routine paperwork.
• Lifting documents in excess of (25) pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is low to moderate.
• The physical exertion is low to moderate.
• Work is primarily performed in an office setting.
• There are frequent employee contacts and interruptions during the day.
• Position may be stressful at times due to the sensitive or confidential issues being addressed.
• Requires occasional travel using employee’s own transportation.

The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Indian Preference Employer as Required by Law

Online Application Tips:
1. If you are using a PC, use Chrome. If you are using a MAC, use Safari.
2. Upload additional documents (resume, cover letter, letters of recommendation, proof of Indian blood, etc.) to the resume tab as one (1) PDF file or email documents to jobs@puyalluptribe-nsn.gov and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.
3. Indian Hiring Preference – send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in, email us at jobs@puyalluptribe-nsn.gov or call (253) 573-7863.
4. Provide 3+ references (we cannot obtain references from direct family members – mother, father, grandparents, sisters, brothers, or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers, subordinates, or other supervisors, but we can accept a personal reference from someone who is familiar with your work ethic, habits, and attendance. You can send in letters of recommendation to jobs@puyalluptribe-nsn.gov
5. To add more employment, education, references, etc., click on the small + sign at the top right corner of the page.
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7. After you submit your application, you will receive an email confirmation. If you do not receive an email, please call the office to confirm submission.

• Please do not wear perfumes, colognes, or strong scents to your interview. Some employees are allergic.

If you have any questions about the positions or the online application, please call (253) 573-7863
or email jobs@puyalluptribe-nsn.gov.
3009 E. Portland Ave., Tacoma, WA 98404

Native American preference applies and job placements are given on a competitive basis, using job related factors. Because of the large number of applications received and limited job positions, your application will not guarantee employment.