Chubb Customer Center Account Executive

Chubb’s Personal Risk Services Operations division provides industry leading service to clients, agents, and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated account executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS’ growth and retention by counseling successful individuals and families on their insurance coverage.

MAJOR DUTIES & RESPONSIBILITIES:

• Act as a counselor for our Chubb client’s insurance needs

• While working with clients, help identify gaps in coverage, discuss recommendations and make necessary policy changes as requested

• Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes

• Ensure understanding of Chubb’s product line and how each benefits the client

• Work effectively in a team setting using professional interpersonal and communication skills

• Maintain performance and quality standards

• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards.

• Complete assigned work and other duties as assigned

QUALIFICATIONS:

• Hold a Property and Casualty Insurance license (if applicant does not currently have one, that will be a part of the training curriculum). License must be obtained within 30 days.

• Associate degree or equivalent industry experience

• Personal lines operations, agency, underwriting and/or marketing experience

• Ability to think out of the box, when necessary, when tasked with a client issue or question

• Ability to drive results and innovate in a fast-paced environment

• Excellent client service skills, including oral and written communication

• Proficiency with Microsoft Office, specifically Word and Excel

• Excellent organization skills and ability to multi-task

• Ability to work independently in areas without defined workflows, as well as in a team environment

• Ability to handle multiple priorities within strict time constraints