CIAM Operions Specialist

Role Purpose:

Responsible for updating all clients’ data and ensuring the accuracy of the accounting information by entering, verifying and consolidating transactions, managing all aspects of subscriptions and redemptions, as well as handle reporting to banks, tax authorities and regulators

Role Responsibilities (including but not limited to):

• Prepares monthly clients’ bank reconciliation
• Sends reports to clients, per contractual agreements
• Prepares clients’ tax return submission (income tax, stamp tax and other taxes)
• Monitors and processes corporate actions
• Manages new client onboarding and handover
• Manages individual clients, in terms of operational support and reporting
• Reconciles trading execution with brokerage company invoices and highlights daily variances
• Prepares the periodic newspaper advertising
• Calculates NAVs and matches them with that of the administrative fund service NAV
• Follows up on all tax calculations, NAV and government fees (development fees, social insurance fees, and regulator fees)
• Keeps records for all fees and tax filings and payments
• Performs bank account opening for funds and portfolios and updates bank accounts information if needed
• Coordinates with the account opening team / Business Development for any onboarding
• Oversees the handling of all subscription and redemption procedures, including compliance clearance, client management and communication
• Updates the Head of Operations on relevant developments in a timely manner
• Shows initiative by proposing new ideas and offering to go above and beyond one’s main responsibilities; where possible
• Performs other duties as required or assigned

Qualifications:

• Bachelor’s degree, preferably in the field of finance or related fields

Experience:

• 1-2 years of industry experience, including demonstrable experience in accounting/investment support

Job-Specific Skills:

• Accounting skills, including understanding auditing requirements and accounting standards
• Legal knowledge, including understanding and keeping abreast of changes in laws and regulations
• Analytical skills, including financial, economic, and quantitative / market analysis
• Reviewing skills, including understanding performance measurement and risk assessment
• Interpersonal skills, including cordial interaction with stakeholders
• Communication skills, including client reporting and relationship management
• Presentation skills, including responding to client queries or supervisory committee comments
• Languages: English and Arabic fluency at a minimum
• IT Tools: Internal systems, MS Office, Reuters/MIST/Bloomberg, asset management systems

Core Competencies:

Initiative & Problem Solving:

• Makes suggestions to improve quality to work processes
• Is open to new ideas and asks questions to confirm understanding
• Willingly puts in extra time and effort in crisis situations; goes the “extra mile” to ensure the goal is met

Adaptability & Flexibility:

• Responds positively to change, trying new ways to accomplish goals and solve problems
• Demonstrates openness to changing work priorities and deadlines
• Seeks the opinions and experiences of others to understand different approaches to work
• Adapts own behavior to meet the needs of different people and circumstances

Working with Others:

• Treats others with courtesy and respect regardless of work pressures
• Supports colleagues when they are under pressure
• Recognizes impact of own self on the overall team performance and actively seeks to engage with them
• Builds rapport quickly with people at all levels and from different backgrounds

Effective Communication:

• Shares information and knowledge
• Updates colleagues and supervisors on project/task status
• Listens to understand, seeks input from others and clarification where necessary

Job Specific Competencies:

Operations System Knowledge

• Ability to create new codes for clients, and create settlements
• Possesses adequate knowledge of operations system processes and practices

Adherence and Awareness with Laws & Regulations

• Demonstrates basic understanding of the relevant rules and regulations
• Follows all governmental and regulatory policies and procedures
• Identifies and collects all relevant facts, through interviews or examining documents
• Identifies the internal and external rules and regulations that affect own work

Organizing Documents & Record Keeping

• Structures files in a methodical manner in order to maximize the accessibility of information
• Captures and collects documentation from internal and external sources in line with set policies and procedures
• Adheres to security procedures when storing, transferring, or disposing confidential materials