Ciena Network Support Engineer (EG)

Job Title: Ciena Network Support Engineer
Schedule: Monday–Friday, 9:00 AM–5:00 PM (EST)
Location: Remote (U.S.-based preferred; open to qualified candidates anywhere)
Experience Required: 3–5 years minimum

Position Overview
We are seeking a skilled Ciena Network Support Engineer to provide operational support and troubleshooting for carrier-grade optical and IP networks. This role is responsible for maintaining network stability, resolving incidents, and supporting customers and internal teams in a production environment. The ideal candidate has strong hands-on experience with Ciena platforms and thrives in a support-focused, detail-oriented role.
Key Responsibilities

• Provide Tier 2 / Tier 3 support for Ciena optical and packet networking platforms
• Monitor network health and respond to alarms, incidents, and service degradations
• Troubleshoot and resolve Layer 1–3 network issues within SLA guidelines
• Support service turn-ups, maintenance activities, and planned changes
• Perform fault isolation, root cause analysis (RCA), and post-incident documentation
• Work with vendors, field teams, and customers to resolve complex technical issues
• Maintain accurate trouble tickets, network documentation, and support records
• Escalate issues appropriately and follow through to resolution

Required Qualifications
Minimum 3–5 years of experience supporting Ciena networking equipment

• Hands-on experience with Ciena platforms such as 6500, Waveserver, or similar
• Strong understanding of optical networking (DWDM, ROADM, OTN)
• Solid IP networking fundamentals (TCP/IP, VLANs, BGP/OSPF preferred)
• Proven experience supporting live production networks
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently in a remote support environment

Preferred Qualifications

• Experience in a NOC, service provider, or managed services environment
• Familiarity with network monitoring and ticketing systems
• Experience following ITIL or formal incident/change management processes
• Relevant certifications (Ciena, CCNA/CCNP, or equivalent) are a plus

Work Environment
Fully remote role

• Standard support hours: 9:00 AM – 5:00 PM EST
• Minimal after-hours work; no on-call required unless specified

What We Offer

• Competitive compensation based on experience
• Predictable schedule with strong work-life balance
• Exposure to advanced optical networking technologies
• Collaborative and professional team environment

Salary

USD 1,500 per month (paid in USD or local currency equivalent)

Job Type: Full-time

Pay: E£5,800.00 - E£75,200.00 per month

Application Question(s):

• 2. Which Ciena platforms have you actively supported?
• 3. Have you provided Tier 2 or Tier 3 support for live carrier-grade networks?
• 4. What is your level of experience with optical networking technologies?
• 5. Which networking layers have you actively troubleshot in a production environment?
• 6. Do you have hands-on experience troubleshooting IP routing protocols such as BGP or OSPF?
• 7. Are you comfortable performing incident management tasks such as RCA, post-incident reports, and ticket documentation?
• 8. This role follows a Monday–Friday, 9:00 AM–5:00 PM EST schedule. Are you able to consistently work these hours?
• 9. Are you able to work independently in a fully remote support role with minimal supervision?
• 1. How many years of hands-on experience do you have supporting Ciena networking equipment?