Product Support Engineer – LMS

We are looking for a Product Support Engineer to take technical ownership of our Learning Management System (LMS) across active projects. This role requires strong analytical thinking, comfort with complex system logic, and clear communication with both internal teams and clients.

This is a hands-on, system-focused role that emphasizes understanding, diagnosing, and improving product functionality rather than software development.

• Act as the technical point of contact for LMS-related project communication
• Develop a deep, end-to-end understanding of the LMS architecture, logic, and workflows
• Analyze and resolve functional and logic-based system issues
• Perform regular system testing to identify edge cases, inconsistencies, and usability problems
• Manage and track LMS-related tasks and investigations using ClickUp
• Support internal teams by answering advanced functional and system-logic questions
• Leverage AI tools to accelerate analysis, testing, documentation, and problem-solving

• Bachelor’s degree in Computer Science, Software Engineering, or a closely related field — or equivalent practical experience.
• Strong analytical and problem-solving skills
• Ability to quickly understand and reason about large, complex systems
• Comfortable communicating technical concepts clearly to non-technical stakeholders
• High ownership mentality with attention to detail
• Habitual and effective use of AI tools to improve speed, quality, and decision-making
• Background in SaaS platforms, LMS systems, technical support, or product operations is a strong plus