Liabilities Product Manager

KEY ACCOUNTABILITIES

• Assist in defining and assessing business needs
• Assist in designing new products / programs to support the bank's strategic direction of market penetration and acquisition
• Assist in defining business strategies and plans for new and existing products/ programs; creating a blueprint of the product / program (proposal, policies, procedures, business case, etc.)
• Assist in producing material, handling technology integration and testing procedural documentation, marketing and promotional material, etc.
• Assist in supporting product / program: after launch managing and fine-tuning program/ product to exceed expectations
• Assist in identifying process improvement opportunities to recommend changes to products or services / features to fulfill and suit customer needs and preferences, and in accordance with business requirements and in reaction to a new legislation, Central Bank regulations, and market requirements
• Assist in enhancing existing products / programs by maintaining contacts / liaison with different departments / units to contribute to fine-tuning;
• Operational procedures, in liaison with Customer Operation Department and Call Center
• Product features / functions in liaison with Product Manager
• Analise data, market share to identify, acquire and retain new customers
• Conduct market intelligence, identify and analyses market opportunities, understand market opportunities, understand market dynamics, stay abreast of competitors' product offering and activities
• Assist in monitoring reported product sales, customer feedback/ complaints and the recommendations given by the department team
• Assist in performing product demos to delivery channels
• Assist in ensuring staff awareness and adherence to the bank’s code of conduct, internal related policies and procedures, CBE regulations, Banking law and secrecy law.

Minimum Qualifications:

• University/College Degree.
• 8+ Years of experience preferably in multinational/banking background.

Generic Skills

• Job specific Skills: Good communication & negotiation skills, proactive, results driven, innovative.
• Excellent command of English language.
• Computer Skills of PC, Word, & Excel.