Circle In Charge - 14189

Job Purpose

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

Position Title

Reports To

Reportees

Circle Incharge

Zonal Head

Tech Team

Supervisory Team

Accountabilities

KEY ACCOUNTABILITIES

Key Performance Indicators

• Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
• Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of issues / grievances
• Go-Live of Smart Meters as per timeline
• Quality Checks
  
  
  

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

External - Roles you need to interact with outside the organization to enable success in your day to day work

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Outsourced agencies, consumers

Zonal Heads, Technicians, Stores Team

FINANCIAL DIMENSIONS

Other Dimensions

EDUCATION QUALIFICATIONS

B.Tech / Diploma (Electrical)

Relevant Experience

7 to 10 years of relevant experience in construction / power distribution / meter installation

COMPETENCIES

• Regulatory Compliance (Practitioner)
• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Performance Monitoring (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking