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Cisco Engineer

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Key Responsibilities:


  • implement, and support Cisco Collaboration solutions including CUCM, Unity Connection, IM&P, Jabber, and WebEx Teams .
  • Configure, maintain, and troubleshoot Cisco Contact Center platforms (UCCE, UCCX, CVP, Finesse) .
  • Perform system upgrades, patches, and backups for voice infrastructure.
  • Monitor and optimize call flows, routing, and QoS to ensure high-quality voice services.
  • Resolve complex VoIP issues, including call drops, quality issues, and integration problems.
  • Collaborate with network, IT, and application teams for seamless integration with other systems.
  • Provide technical support for voice endpoints, softphones, and mobile clients.
  • Maintain documentation for configurations, network diagrams, and operational procedures.
  • Stay updated with the latest Cisco VoIP and Collaboration technologies.

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