City Manager Delivery

1. Managing city-level 3PL Partner Managers to oversee daily operations and ensure consistent partner performance.
2. Ensuring city-wide delivery capacity meets peak and off-peak business needs.
3. Taking full ownership of key performance indicators (KPIs) related to delivery success, timeliness, and customer satisfaction.
4. Recruiting, training, and leading the local delivery operations team, including Partner Managers and support staff.
5. Driving continuous process improvement to improve efficiency, reduce cost, and enhance service levels.
6. Collaborating with national functions including product, strategy, and compliance teams to localize and implement policies.
7. Conducting regular business reviews with 3PL partners to review targets, identify gaps, and drive performance improvement.
8. Managing the onboarding, evaluation, and exit of local 3PL partners based on performance and business needs. 1. Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.
2. Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment. 26
3. Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that s rapidly evolving.


1. Bachelor s degree or above, with at least 5 years of experience in operations, logistics, or 3PL management. 5
2. Strong leadership skills, with proven experience in team building, performance management, and cross-functional coordination.
3. Excellent analytical skills, with ability to interpret data and make decisions quickly in a fast-paced environment.
4. Hands-on experience in delivery/logistics execution, capacity planning, and partner management.
5. Fluent English is required; proficiency in Arabic and/or Urdu is preferred.