Citywide Scattered-Site Housing Program - Case Manager

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Citywide Scattered Site Housing Program: Provides a total of 48 units of scattered site housing to chronically homeless individuals with serious and persistent mental illness (SPMI). The apartments are located throughout New York City. Case management staff focusses on removing barriers to maintain housing by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focus on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases, and making units ready when there is a vacancy. Clients contribute 30% of their income towards their rent.

What Does a Case Manager Do:

• Provide all contract-funded activities, including conducting Intakes, Assessments, Service Plans, Reassessments, Service Plan Updates, Accompaniment, Referrals, Advocacy, Housing Inspections, Case Conferences, and other program requirements.
• Complete all program documentation and enter client services into Client Track, ensuring records are accurate and up to date.
• Ensure clients are connected to and maintain primary medical care, and adhere to medical and medication treatment plans.
• Connect clients to needed services, such as, medical, mental health, substance use treatment, as well as, legal, entitlements, etc.
• Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Function as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Escort clients to appointments (educational, medical, social service, etc.)
• Assist clients in completing applications for benefits and entitlements and monitors outcome of process.
• Collect all required documentation and create client files.
• Conduct a minimum one home visit per month
• Conduct program required unit inspections as required by funding source.
• Request Emergency Assistance to assist clients in paying clients’ portion of utility bills, if needed.
• Input work orders into the system and follow-up on repairs, which may include contacting building management and coordinating between outside contractors and clients
• Monitor clients’ living conditions.
• Respond immediately to emergencies and inform supervisor.
• Meet required monthly projections.
• Provide all required information for the completion of monthly program reports.
• Maintain clients’ charts always audit ready.
• Provide all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders.
• Participate in administrative and staff meetings as requested.
• Other duties as assigned.

What are the Qualifications for the Position:

• Bachelor’s degree with one year of experience, or
• Associate degree with two years of experience, or
• High school diploma or GED with four years of experience

Minimum Experiences and Skills Required:

• Experience as described above, preferably in a mid-sized (250+ employees) organization working with persons with a histories of homelessness, mental illness, and/or substance abuse.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.

Preferred Qualifications:

• Bi-lingual English and Spanish.

Pre and/or Post Employment Requirements:

• Disclosure if they have been subject of a founded report to the State Central Child Abuse Registry.