Claim Director-Westchester Property

We are seeking a Claim Director to join our Westchester Property Claims Unit .

Westchester, a division of Chubb, is one of the largest and most diverse excess and surplus lines commercial property and casualty insurance underwriters in the United States. Focused on the wholesale distribution channel, Westchester provides innovative specialty products for property, specialty casualty, environmental, professional risk, inland marine, product recall, small business, binding and programs.

This “individual contributor” desk adjuster position will service first-party commercial property claims throughout the United States, for our Brokerage and Upper Middle Market business units by utilizing Independent Adjusters to determine cause of loss, coverage provided under the policy, and scope and repair value of damage. Adjustment will be done by promptly contacting clients; promptly and properly developing the claims file to provide accurate and timely investigation and loss analysis; maintaining an active diary; monitoring a diary claims system to achieve timely development of file and timely disposition of the claim; recognizing and pursuing recovery where possible; adhering to all statutory regulations and unfair claim practices act; establishing accurate and timely reserves; and effectively communicating with all internal and external customers.

Key functions of the role include proper evaluation of coverage and valuation of claim settlements, appropriate use of experts, ensuring the adequacy of reserves, providing high level of customer service, while delivering quality claim results.

Education: College degree preferred or equivalent in education and experience.

Competencies/Tech Skills: We are seeking a candidate with 5-10 years of first-party commercial property claim handling experience. The ideal candidate will have a strong understanding of insurance contracts, industry trends, claim severity, and Chubb's systems, procedures, and philosophy.

Key qualifications include:

• Proven ability to collaborate effectively across teams and build strong relationships with Claims and Underwriting partners.
• Excellent verbal and written communication skills, with the ability to engage and address diverse audiences.
• Service- and results-driven mindset, with strong analytical and decision-making abilities.
• Innovative thinker with ability to multitask, prioritize, and stay organized to meet objectives.
• Advanced organizational and time management skills, with the flexibility to adapt to a dynamic business environment.
• Strategic and innovative problem-solving skills to deliver creative solutions and achieve business objectives.
This role requires a proactive approach to coordinating, deploying, and delivering exceptional claim service.

If you do not already have one, you will be required to obtain an applicable resident or designated home state adjuster's license within six months of employment.

The pay range for the role is $85,800 to $123,200. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.