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Claims Clerk

About Curative

Curative is building the future of health insurance with a first-of-its-kind employer-based plan designed to remove financial barriers and make care truly accessible: one monthly premium with $0 copays and $0 deductibles*. Backed by our recent $150M in Series B funding and valuation at $1.275B, Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce.

Our north star guides everything we do: healthcare only works when people can actually use it. That belief drives every decision we make: from how we design our plan, support our members, to how we collaborate as a team.

If you want to do meaningful work with a team that moves fast, experiments boldly, and cares deeply, Curative is the place to do it. We’re growing fast and looking for teammates who want to help transform health insurance for the better.

SUMMARY
Curative is reimagining health insurance - with $0 out of pocket costs and by reducing barriers to people seeking care. Help us create a better healthcare experience for our members by making it easy & intuitive for them to access the care they need. We believe in a clear, simple health plan that allows our members to get zero-cost in- network care anytime they need it. We want to put healthcare back in the hands of the patient and clinicians, with a focus on preventative care. We are searching for a Mailroom-Claims Clerk to run our mailroom processes effectively and efficiently, with quality in work completion. Perform data entry of claim appeal data and complete all duties while maintaining compliance and confidentiality and promoting the mission of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Open, sort, and distribute incoming mail to appropriate departments in a timely manner.
Coordinate receipt and routing of all incoming packages and deliveries.
Pick up and process mail from the post office, including certified mail.
Track and log all certified mail and incoming checks.
Research and identify associated claims related to received checks and route as appropriate.
Prepare and distribute outgoing mail, including checks and internal correspondence.
Coordinate with external scanning vendor to ensure timely transfer of paper claims.
Manage document storage and retrieval through vendor.
Monitor automated grievance intake and assist with exception handling as needed.
Support all incoming and outgoing mail operations to maintain workflow efficiency.
Identify process improvement opportunities to reduce rework and improve accuracy.
Attend departmental meetings and trainings.
Maintain required productivity and accuracy standards after training.
Adhere to company policies and perform other duties as assigned.
Must be able to lift a minimum of 25 lbs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Excellent Working Knowledge of Excel, Google Docs, Google Sheets and Drives required
Knowledge of medical terminology, ICD-10, CPT, and HCPCS coding is a plus
Excellent computer and keyboarding skills, including familiarity with Windows
Excellent interpersonal & problem-solving skills.
Excellent verbal and written communication skills to communicate clearly and effectively to all levels of staff.
Able to work with limited supervision and meet specific turnaround times
Ability to stay focused and sit for extended periods of time at a computer workstation.

EDUCATION and/or EXPERIENCE
❑ At least 3 years of prior experience in mail room operations, processes, and equipment
❑ High school diploma or equivalent.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

❑ While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; talk; and hear.
❑ The employee is frequently required to reach with hands and arms.
❑ The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
❑ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
❑ The noise level in the work environment is usually: Mild

Perks & Benefits

Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
- $0 copays and $0 deductibles (with completion of our Baseline Visit )
- Preventive and primary care built in
- Mental health support (Rula, Televero, Two Chairs, Recovery Unplugged)
- One-on-one care navigation
- Chronic condition programs (diabetes, weight, hypertension)
- Maternity and family planning support
- 24/7/365 Curative Telehealth
- Pharmacy benefits
Comprehensive dental and vision coverage
Employer-provided life and disability coverage with additional supplemental options
Flexible spending accounts
Flexible work options: remote and in-person opportunities
Generous PTO policy plus 11 paid annual company holidays
401K for full-time employees
Generous Up to 8–12 weeks paid parental leave, based on role eligibility.