Claims Manager

Location: DIFC

Role Overview

We are seeking an experienced and detail-oriented Claims Manager to lead and oversee the end-to-end claims management process across our insurance and reinsurance portfolios. The ideal candidate will possess a deep understanding of claims handling, reinsurance recoveries, policy interpretation, and regulatory compliance, ensuring fair and efficient claim resolutions.

Responsibilities

• Lead the claims function and ensure timely, fair, and compliant settlement of all claims
• Oversee claims registration, assessment, negotiation, and payment across all lines of business
• Review policy wordings, endorsements, and treaty terms to determine coverage applicability
• Liaise with reinsurers, brokers, adjusters, and legal advisors to manage complex and high-value claims
• Monitor reinsurance recoveries and ensure accurate reporting of ceded claims
• Develop and maintain claims procedures, documentation standards, and internal controls
• Analyze claims trends and loss ratios to support underwriting and risk management teams
• Supervise claims staff, providing technical guidance and performance management
• Ensure regulatory compliance with local insurance authorities and international standards
• Prepare management reports on claim reserves, outstanding losses, and performance metrics
• Drive continuous improvement and digitalization of claims handling processes

Requirements

• Bachelors degree in Insurance, Risk Management, Law, or a related field
• 7 - 10 years of experience in claims management within insurance or reinsurance (property, casualty, or specialty lines)
• In-depth knowledge of policy wordings, reinsurance treaties, facultative placements, and recovery procedures
• Strong analytical, negotiation, and decision-making skills
• Familiarity with claims systems (Guidewire, SICS, or equivalent)
• Excellent communication and stakeholder management abilities
• Strong leadership and team development skills
• Professional qualifications (ACII, CPCU, or equivalent) preferred