Claims Manager

*pay is commensurate with experience*

Commercial Automobile, Claims Unit Manager (Remote)

As part of the McGowan Transportation team, you will have the opportunity to grow your knowledge and experience in meaningful ways. Our success is based on employees who share a common commitment to innovation, creativity and teamwork. We are looking for talented and highly driven people who thrive in a challenging and demanding environment.

Essential Functions:

· Lead, mentor and inspire a team of commercial claims professionals to deliver exceptional service that protects our customers and builds their trust

· Leverage your prior commercial leadership experience to guide team members in resolving complex claims

· Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed expectations

· Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention

· Hold your team accountable for achieving results, maintaining compliance with insurance regulations and delivering outstanding service

· Address escalated customer concerns and claimant concerns with professionalism and empathy, consistent with McGowan’s superior customer service

· Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance our business

· Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge

Education & Experience

· Bachelor’s or Associate’s degree with 5 years + of commercial auto or trucking claims supervisory experience or a minimum of 10 years commercial auto or trucking claims supervisory experience in lieu of degree

· Must hold active Insurance Adjusters License and ability to obtain/maintain additional license as needed

· Proven ability to motive, inspire, and develop high-performing teams in a customer-centric environment

· Strong results orientation, with a history of meeting or exceeding performance goals

· Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations

· Ability to analyze data and metrics to inform decision-making and improve customer outcomes

· Collaborative mindset with a commitment to fostering a culture of excellence

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote