Claims Officer

Role Purpose:

To support the management of claims related to project contracts, delays, cost variations, and other project-related disputes. The Claims Officer ensures timely documentation, analysis, and reporting of all claim-related matters while helping protect the organization’s contractual and financial interests.

Roles & Responsibilities:

• Prepare and compile all required documentation for claims, including time impact analyses, cost justifications, and supporting correspondence.
• Gather and analyze project records, reports, and schedules to identify claim entitlements.

• Assist in reviewing contract terms to identify rights and obligations related to claims.

• Assist in drafting, submitting, and tracking claims to clients, subcontractors, or vendors.

• Coordinate with legal or management teams to support the resolution of disputes or negotiations.

• Ensure that claims are raised in line with applicable contract terms, company policies, and regulatory requirements.

• Maintain claims register and generate periodic status reports.

• Liaise with project teams, subcontractors, and relevant departments for information gathering and clarification.

Knowledge and Experience:

• 2–4 years of experience in contract administration or claims within engineering, construction, or industrial sectors
• Familiarity with contractual frameworks (e.g., FIDIC) and claims handling procedures
• Basic knowledge of project scheduling and cost control

Education and Certifications:

• Bachelor's degree in Engineering, Business Administration, Law, or related field
• Certification in Contract or Claims Management is a plus (e.g., CCM, PMI-CP)
• Proficiency in MS Office (especially Excel, Word), and document management systems