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Claims Specialist

Do you want to help make a difference in building America’s infrastructure?

Since 1953, Miller Pipeline has been a leader in building and maintaining America’s infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipeline’s revenues have continued to grow year over year.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

Growth opportunities for career advancement (Grow Here at Miller Pipeline)
Competitive wages and industry-leading benefits
A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)
On-the-job work and safety training
Employee recognition programs, Employee Care Fund, and more (also see Annual Company Picnics)
Take a look at our field work by watching the Day In The Life video.

We are hiring an experienced Claims Specialist to manage all claims while under the general supervision of the Claims Director. This person will also provide monthly updates and reporting, handle coordination and database management, and other projects as assigned by the management team.

Main Responsibilities:

Receive initial notification of claims and guide employees on how to properly manage the circumstances.
Investigate claims for cause, compensability, and liability.
Track the receipt of the appropriate paperwork for all claims, set up claim files, and enter information into the Risk Management Information System (RMIS) upon receipt.
Oversee reporting of automobile, general liability, property, and worker’s compensation claims to Miller Pipeline’s insurance carriers and TPAs. Forward necessary information to insurance carriers and maintain accurate documentation of claims by placing copies of all related paperwork in RMIS.
Actively track open claims and interface with Miller Pipeline’s insurance carriers, physicians, and other third parties to ensure that claims are being managed aggressively.
Collaborate with the adjusters on insured claims during investigation, reserving and settlement consults.
Negotiate, settle, process payments and pursue subrogation for nominal claims.
Responsible for managing all third-party subrogation claims for which the company is not liable.
Manage and coordinate Return to Work program for injured workers.
Prepare operations and risk reports for management analysis. Provide benchmarking information as necessary.
Analyze and classify risks as to frequency and potential severity and measure the financial impact of risk on the company.
Respond to inquiries and complaints from customers, regulatory agencies, and members of the business community.
Identify trends and collaborate with Safety Department to identify which safety issues are driving frequency and severity in company’s auto, worker’s compensation, and property damage losses.
Participate in the quarterly claim reviews with the insurance carrier.
Provide Quarterly claim updates to Regional Operations.
Attend Safety incident review meetings and update the RMIS accordingly.
Attend Claim Summits, Safety Meetings and Compliance Trainings as needed to present field personnel with information regarding damage reporting.
Participate in the Claims Presentation during Foreman Leadership Training.

Required Qualifications:

High school diploma. Significant post-secondary course work.
3+ years’ experience in multi-line claims. Data Entry – MS Office experience.
Working knowledge of auto, general liability, property and worker’s compensation coverage.
Knowledge of medical terminology and treatment protocols along with laws, legal codes, court procedures, precedents, government regulations, executive orders and agency rules.
Read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Sense of urgency in responding to inquiries and complaints.
Effectively present data to management team, public groups, and/or boards of directors.

Preferred Qualifications:

Bachelor’s degree from accredited university and/or 5+ years’ experience, Adjuster’s License and/or Insurance/Claims Designation or willing to obtain.