Claims Specialist – Luxury Furniture

We are seeking a detail-oriented and proactive Quality Assurance/ Quality Controller Claims Specialist to join our Product Design & Development (PDD) team, focused on ensuring the highest standards of craftsmanship and quality in our luxury furniture collections. This role will also play a key part in implementing and optimizing SAP Quality Management (QM) systems as part of our digital transformation initiatives.

If you're passionate about quality, have a strong eye for detail, and thrive in a fast-paced design-to-production environment, we’d love to hear from you.

Key Responsibilities

Quality Assurance & Control

• Develop, implement, and maintain QA/QC processes, standards, and SOPs.
• Perform inspections and quality audits on raw materials, in-process items, and finished goods.
• Ensure all products meet the PDD team’s quality standards and design specifications.
• Investigate product defects, document non-conformities, and coordinate corrective and preventive actions (CAPA).
• Maintain accurate records of quality checks, inspection results, and resolutions.

SAP QM Implementation

• Collaborate in the rollout and customization of SAP QM for furniture production workflows.
• Align system processes with on-ground activities through close coordination with IT, production, and PDD teams.
• Conduct system testing, user training, and ongoing support for SAP QM features such as quality inspections, quality notifications, and credit note requests.
• Contribute to digital initiatives aimed at improving quality data visibility and traceability.

Reporting & Documentation

• Prepare and manage QA documentation including inspection reports, deviation logs, and SOPs.
• Generate real-time quality reports using SAP and other business intelligence tools.
• Ensure compliance with quality management standards such as ISO 9001 or other relevant systems.

Continuous Improvement

• Analyze production data to identify recurring quality issues or improvement opportunities.
• Support company-wide initiatives to foster a culture of quality awareness through workshops and training.

Qualifications

• Bachelor’s degree in Quality Management, Engineering, Industrial Design, or a related field.
• Minimum 3–5 years of experience in QA/QC, ideally within the furniture or luxury manufacturing industry.
• Hands-on experience with SAP Quality Management (QM) module implementation is highly preferred.
• Strong knowledge of ISO 9001 standards and CAPA methodologies.
• Proficiency in quality reporting tools and ERP systems (especially SAP and BI dashboards).
• Excellent communication, documentation, and cross-functional collaboration skills.
• Detail-oriented with strong analytical and problem-solving abilities.

Job Type: Full-time

Application Question(s):

• Are you familiar with quality inspection processes for raw materials, in-process production, and finished goods?
• Are you experienced with preparing QA documentation such as SOPs, inspection reports, and deviation logs?

Experience:

• Furniture Industry: 3 years (Required)