Clerical Associate - Level IV

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

This position is grant funded.

8:00 A.M – 4:00 P.M

Purpose of Position:

This class of positions encompasses clerical related office activities utilizing manual and automated office systems; duties may include supervision of employees performing routine tasks appropriate to each Assignment Level. All personnel perform related work.

Under supervision, with latitude for independent judgment, performs one or more of the following:

Examples of Typical Tasks:

1. Supervises personnel performing data processing functions in the areas of data entry, data control/coding, production control.

2. Under the direction of the unit head, assists in supervising personnel performing responsible clerical and related activities by processing, recording, financial counseling, checking, and maintaining records, furnishing information, and preparing reports.

1. A high school diploma or its educational equivalent; and

2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

• Associate’s or Bachelor’s Degree from an accredited college or university in Healthcare Administration, Community Health, Public Health, or a related discipline, Master’s degree preferred;
• Must have strong social skills dealing with a diverse mixture of personalities.
• Must have experience utilizing mobile, computer, and web-based applications and providing instruction on how to use them.
• Must project a high level of energy and enthusiasm to patients.
• Customer service experience preferred.
• Some healthcare experience working with patients.
• Some experience working with Electronic Health Records (EHR) or MyChart preferred.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Bi-lingual, Spanish speaker preferred

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.