Clerk III Info Desk 50% - Guest Services - North Liberty

University of Iowa Heath Care Medical Center North Liberty, Guest Services is seeking a Clerk III at the information desk to provide clerical coordination and support.

Characteristic Duties and Responsibilities:

• Provide excellent customer service to patients, families, guests, and staff, maintaining a positive and professional attitude at all times.

• Utilizing excellent communication skills, provide information, directions, and assistance for patients and guests on the telephone and in person.

• Provide service recovery when needed, assessing the situation, and ensuring service excellence initiatives are met.

• Answer phone calls and provide appropriate responses, following customer service standards. Make and transfer phone calls to appropriate parties when necessary.

• Respect dignity and privacy of all patients and guests, carefully observing privacy encounter directives.

• Maintain confidentiality in accordance with UIHC and HIPAA guidelines

• Provide wheelchair assistance when needed, promoting safety. Arrange patient and guest transport requests via the transport module in Epic.

• Accurately coordinate deliveries to the desk, logging items and contacting appropriate departments in a timely manner, following proper protocols.

• Maintain, record, and monitor Lost and Found items, utilizing the databases. Field inquiries, research items, and contact owners.

• Comply with UIHC and Guest Services cash handling policies and procedures.

• Provide information on all parking options.

• Process valet transactions utilizing the CVPS electronic valet system and appropriate cash register functions.

• Skillfully navigate computer software including Epic, CVPS (for valet), for Lost & Found program, Microsoft Office, MICROS (for the cash register) and operate office equipment.

• Have a working knowledge of Rossi Guest House Lodging Program (UIHC), Valet and Patient Transport operations, and Concierge Services operations with possible cross-training to cover those areas.

• Follow all safety protocols, and have conversations regarding visitor guidelines when necessary.

• Provide guidance for inquiries related to medical records, billing and other departments as needed. Coordinate incoming/outgoing medical records and requests.

• Arrange interpreters when needed, utilizing the Globo iPad technology.

• Complete required compliances and training.

• Serve as dispatcher for patient transports, fielding phone calls and requests and managing Transport Command Center within EPIC.

• Maintain professional work ethic while working independently or with a team.

• Maintain a neat and clean work environment.

• Perform other projects and duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes, and forms.
• Knowledge of proper format, grammar, spelling, punctuation, and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies accurately.
• Ability to gather, evaluates, and display data in appropriate format and keeps accurate records.
• Ability to exercise functional supervision over employees.
• Ability to organize and prioritize multiple tasks.

Schedule: 50%
Hourly: $18.72 to commensurate
Hours: Two 10-hour shifts between 7:00am-6:00pm Saturday and Sunday
Location: Medical Center North Liberty
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits

The new University of Iowa Health Care – North Liberty Campus is a 469,000-square-foot, state-of-the-art facility serving as the home of UI Health Care’s nationally recognized Orthopedics service line. It offers coordinated, comprehensive, and accessible care across outpatient, inpatient, and surgical settings.

In addition to world-class orthopedic care, the campus features a full-service community imaging center, laboratory services, physical therapy, a retail pharmacy, an emergency department, and a wide range of support services. Every element of the facility is thoughtfully designed to deliver an exceptional experience for patients and staff, support excellence in clinical care, education, and research, and foster meaningful community partnerships.

UI Health Care is building a welcoming, skilled, and collaborative team to help launch this innovative campus and advance our mission: Changing Medicine. Changing Lives.