Client Account Operations Specialist

About the Role

Key Responsibilities

• Support Fractional Client Account Managers across multiple client accounts
• Capture meeting notes and translate them into clear action items
• Create, assign, and track tasks using project management tools
• Share regular updates and follow up with internal teams
• Coordinate with Web Development, SEO, PPC, Paid Media, Branding, Social Media, and Copywriting teams
• Track timelines, priorities, and deliverables to ensure on-time execution
• Proactively identify and flag risks, gaps, or delays
• Create, manage, and maintain SOPs
• Handle administrative and coordination tasks to reduce CAM workload

Required Experience & Skills

• 3+ years of experience in a digital or marketing agency environment
• Experience supporting or managing client accounts across multiple services
• Strong written and verbal communication skills
• Excellent task management, documentation, and follow-up abilities
• High attention to detail with a client-first mindset
• Comfortable participating in client-facing meetings

Tools & Work Style

• Experience with ClickUp, Asana, Monday, Jira, or similar tools
• Comfortable with Slack, email, and video conferencing
• Ability to manage multiple accounts and priorities simultaneously

Why Join E2M Solutions

• Work closely with senior Fractional Client Account Managers
• Exposure to global agency clients
• Play a key role in client success and delivery excellence
• Clear ownership and long-term growth opportunities
• Performance-driven and collaborative culture